Store Manager (Live on Site)
About The Position
The Store Manager oversees the daily operations of one or more self-storage locations with limited direct supervision. The role is responsible for maintaining high cleanliness standards, ensuring financial accuracy through effective reporting and controls, and delivering operational excellence. Store Managers build customer relationships through in-person and phone interactions, use a structured sales process, and manage customer accounts. Extra Space Storage describes itself as the largest self-storage company in the United States by store count, with more than 4,000 stores nationwide. This position is based at a self-storage facility and involves both indoor and outdoor responsibilities, ranging from desk work to physical tasks and exposure to seasonal weather. The listed pay range is $23.00–$24.00 per hour. The office closes at 6 p.m.; the location is closed on Sundays.
Requirements
- At least 2 years of customer-facing work experience.
- A current valid driver’s license and access to a reliable personal vehicle for daily bank deposits and travel to other sites as needed, except in New York City and Brooklyn.
- High school diploma or GED.
- Ability to perform indoor and outdoor duties, including standing, walking, climbing stairs, bending, sitting, and lifting.
- Ability to regularly lift or move items up to 35 pounds and occasionally up to 50 pounds.
Nice To Haves
- Leadership experience.
- Sales experience.
- College education.
Responsibilities
- Build and maintain customer relationships by identifying storage needs and providing tailored solutions.
- Maximize sales through unit rentals, unit insurance, and moving supplies.
- Maintain cleanliness through ongoing site maintenance, including sweeping, mopping, and grounds maintenance in the office, storage buildings, and surrounding areas.
- Perform daily site safety inspections, including lock checks.
- Address and resolve customer concerns regarding billing, security, auctions, and proper site usage.
- Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits.
- Oversee administrative tasks, including maintaining auction files, following up on delinquent accounts, monitoring store budgets, and preparing and delivering bank deposits.
- Establish and maintain professional relationships with Extra Space employees to support the company culture.
- Perform additional duties as assigned.
Benefits
- Paid time off accrued throughout the year, increasing with years of service.
- 401(k) match, with Traditional and/or Roth choices.
- Affordable medical benefit options, with up to a $1,000 annual employer contribution to a Health Savings Account.
- Wellness program with rewards toward the medical premium.
- BenefitHub discounts on apparel, auto, electronics, entertainment, pets, travel, and other categories.
- Daytime hours and the potential for Sundays off, depending on location.
- Growth opportunities throughout the U.S.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
