Store Manager Cincinnati

WhiteWater Express Car Wash • Cincinnati, OH

23h • $47,500 - $55,000

About The Position

WhiteWater Express is seeking a Store Manager to support the day-to-day operations of a car wash location and help cultivate team culture, customer satisfaction, and future leaders. The role is especially responsible for leading operations during shifts when the General Manager is not onsite and reports directly to the General Manager. The position supports team leadership and development, operational efficiency, safety and service standards, and revenue performance. The stated base salary is $47,500 to $55,000, depending on assigned location, with potential eligibility for performance-based bonuses that vary with results and are not guaranteed.

The Store Manager helps create a positive, customer-focused workplace, supports hiring and retention, responds to customer and employee concerns, and educates customers about products, packages, memberships, and promotions. The role also supports daily operations, hourly scheduling, equipment troubleshooting, maintenance coordination, safety compliance, preventive maintenance, sales and membership growth, labor management, company policies, and payroll review and approval. The schedule requires flexibility to work 45–50 hours per week and adjust as business demands require.

Candidates must have a high school diploma or equivalent, though relevant experience and/or education may be considered in combination. The role requires 1–3 years of key holder or assistant management experience in retail, hospitality, or another fast-paced environment, along with experience supervising teams of 8–12 employees. Car wash experience is not required. Physical requirements include lifting and carrying up to 50 pounds, working outdoors in varying weather, and standing, walking, bending, and moving throughout a fast-paced shift.

Requirements

• High school diploma or equivalent; a combination of experience and/or education may be considered.
• 1–3 years of key holder or assistant management experience in retail, hospitality, or another fast-paced environment.
• Experience supervising teams of 8–12 employees, including hiring, training, scheduling, and performance management.
• Strong leadership and sales acumen, including the ability to coach and develop team members to meet and exceed goals.
• Excellent verbal and written communication skills and proven conflict-resolution abilities.
• Proficiency in Microsoft Office Suite, Google Workspace, and point-of-sale (POS) systems.
• Ability to multitask, prioritize, work effectively under pressure, and maintain attention to detail.
• Ability to lift and carry up to 50 pounds.
• Comfort working outdoors in varying weather conditions, including heat, cold, rain, and humidity.
• Ability to stand, walk, bend, and move throughout a fast-paced shift.
• Flexibility to work 45–50 hours per week and adjust as business demands require.

Nice To Haves

• Car wash experience is not required; no specific preferred qualifications are stated.

Responsibilities

• Cultivate a positive, customer-focused workplace culture through team development and coaching.
• Assist in selecting, developing, and retaining team members.
• Lead all General Manager responsibilities during the GM’s absence to ensure seamless operations.
• Provide a safe, clean, five-star experience for customers and employees.
• Address and resolve customer and employee concerns while fostering a respectful, service-first workplace.
• Educate customers about wash products, packages, memberships, and promotions to support satisfaction and sales.
• Support daily operations, hourly scheduling, and completion of required tasks to meet business needs and site standards.
• Troubleshoot equipment and work with Facilities and IT to resolve maintenance issues.
• Maintain a safe, clean, and compliant workplace by ensuring safety protocols and preventive maintenance are followed.
• Drive revenue growth by coaching team members and optimizing customer interactions.
• Use KPI tools to support membership revenue growth and retention, including oversight of labor management.
• Uphold company policies and enforce safety protocols.
• Assist the General Manager with payroll tasks, including reviewing and approving employee hours.
• Work flexibly for 45–50 hours per week, adjusting as needed to meet business demands.
• Perform other duties as assigned to ensure smooth operations.

Benefits

• Performance-based bonus eligibility under the company incentive plan; payments vary with results and are not guaranteed.
• Comprehensive health benefits, including medical, dental, and vision.
• Paid time off.
• 401(k) retirement plan with company match.
• Company-paid life insurance.
• Career advancement pathways.
• Free weekly car washes.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED