LensCrafters - Store Manager 1 - #3219 Burlington Mall, MA
About The Position
The LensCrafters at Macy’s Store Manager is a leader and business owner within the marketplace and LensCrafters organization. The role establishes LensCrafters as the premier destination for vision needs in the community, gains market share, drives sales and profitability growth, and delivers key performance metrics through the brand proposition. The Store Manager ensures a superior customer and patient experience, high performance standards, operational excellence, and compliance with policies and procedures. The position oversees store business planning and performance, including sales, profit, expenses, staffing, inventory, payroll, cash handling, and visual execution. The manager recruits, coaches, and develops a high-performing team, partners with Doctors of Optometry, and represents the business through local insurance plans and health fairs. The manager is expected to work weekends and evenings to support business needs.
Requirements
- High school graduate or equivalent.
- At least 4 years of management or supervisory experience.
- Proven track record of delivering results and positive growth.
- Excellent business and financial acumen, including operational analysis.
- Comprehensive knowledge of retail operations, processes, and policies.
- Strong basic math skills.
- Familiarity with cash registers, computers, and calculators.
- Strong command of English for correspondence.
Nice To Haves
- College degree or equivalent.
- Previous leadership experience in retail and customer service.
- Knowledge of basic optics.
- Knowledge of current store merchandise.
- State licensure, if applicable, and/or ABO Certification in non-licensed states.
Responsibilities
- Drive quality and improvement to meet or exceed key performance indicators.
- Establish LensCrafters as the leading optical provider within the host, community, and market.
- Apply retail business knowledge to improve sales and business results.
- Use business acumen and best practices to support continual improvement and growth.
- Propose and execute business plans to maximize sales and profit, identify root causes of issues, and address recovery opportunities.
- Lead the team in customer relations and delivery of exceptional customer experiences.
- Manage store profits and expenses.
- Set clear expectations and train, coach, and develop the team to perform with excellence and accountability.
- Recruit and select high-caliber talent, strengthen the team, and create a talent pipeline for succession planning.
- Follow workforce management guidelines to schedule appropriate staffing based on business needs.
- Execute visual directives to maintain consistent company messaging and high standards.
- Lead business-planning meetings with the Doctor of Optometry.
- Leverage insurance plans with local companies and attend local health fairs.
- Follow and ensure team compliance with Company and Host policies and procedures.
- Perform administrative duties related to cash, payroll, inventory management, and technical applications.
- Implement and maintain all Company-approved safety programs.
- Work weekends and evenings to support business needs, ensure the store runs effectively, and meet goals.
Benefits
- Health care
- Retirement savings
- Paid time off/vacation
- Employee discounts
- Competitive bonus and/or commission plan may be offered
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
