Store Manager

Joe & the Juice•San Jose, CA

About The Position

The Store Manager is responsible for the store’s daily operations and overall performance. The role leads and develops the team, maintains efficient workflows, ensures high-quality products and excellent guest experiences, and upholds company policies, operational standards, legal requirements, and risk and compliance structures. Success depends on building and retaining an engaged team and ensuring in-store requirements are followed. The Store Manager is accountable for the store’s cost budget, sales targets, and EBITDA, and implements company initiatives to improve performance.

Requirements

At least 4 years of leadership experience in a fast-paced, high-volume food and beverage, QSR, or hospitality environment.
Direct P&L ownership, with a proven record of managing a cost budget, meeting sales targets, and driving EBITDA at a single-unit or store level.
Experience leading and developing teams and driving performance, accountability, and engagement.
Strong interpersonal and communication skills, including the ability to build trust, resolve conflicts, and foster a collaborative team culture.
Passion for people leadership and a genuine commitment to coaching, mentoring, and developing team members.

Responsibilities

Lead, inspire, and develop team members in alignment with company virtues and operational principles.
Model company values and foster a positive, high-performance culture.
Communicate expectations clearly and maintain accountability across the team.
Manage recruitment, interviewing, hiring, pre-boarding, and onboarding.
Position team members to meet operational needs and maintain a future talent pipeline.
Create development plans, provide continuous feedback, facilitate training, and hold regular team meetings.
Monitor and drive employee engagement initiatives to meet or exceed benchmark scores.
Promote a guest-first mindset, build local community relationships, and drive guest loyalty and satisfaction.
Maintain a safe, secure, and healthy workplace by enforcing hygiene, health, and safety standards.
Ensure compliance with brand standards and local regulatory requirements and uphold operational ratings and standards.
Develop shift plans that account for seasonality, local events, and store traffic patterns.
Ensure efficient workflows within company standards and budget, and ensure working hours comply with contracts, union agreements, and local labor laws.
Manage inventory, including stock counts and ordering, and minimize waste in line with monthly targets.
Drive sales growth and overall store performance, optimize EBITDA, achieve KPI targets, monitor financial performance, and implement corrective actions.