Store Manager - 5134
About The Position
The Store Manager oversees the daily operations of one or more self-storage locations with limited direct supervision. The role is responsible for maintaining high standards of cleanliness, financial accuracy through effective reporting and controls, and operational excellence. Store Managers build customer relationships through in-person and phone interactions, present a structured sales process, and manage customer accounts. Extra Space Storage is the largest self-storage company in the United States by store count, with more than 4,000 stores nationwide. The company seeks responsible, passionate, and innovative leaders to manage day-to-day operations at its self-storage facilities.
Requirements
- At least 2 years of customer-facing work experience.
- A current, valid driver’s license and access to a reliable personal vehicle for daily bank deposits and travel to other sites as needed, except in New York City and Brooklyn.
- High school diploma or GED.
Nice To Haves
- Leadership experience is preferred but not required.
- Sales experience is preferred.
- College education is a plus.
Responsibilities
- Build and maintain strong customer relationships by identifying storage needs and providing tailored solutions.
- Maximize sales objectives through unit rentals, unit insurance, and moving supplies.
- Maintain site cleanliness through ongoing facility and grounds maintenance, including the office and the interior and exterior of storage buildings.
- Perform daily site safety inspections, including lock checks.
- Address and resolve customer concerns related to billing, security, auctions, and proper site usage.
- Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits.
- Oversee administrative tasks, including maintaining auction files, following up on delinquent accounts, monitoring store budgets, and preparing and delivering bank deposits.
- Establish and maintain professional relationships with Extra Space employees to support the company culture.
- Perform additional duties as assigned.
Benefits
- Daytime hours and potential Sundays off, depending on location.
- Growth opportunities throughout the U.S.
- Competitive starting pay.
- Paid time off accrued throughout the year, increasing with years of service.
- 401(k) match with Traditional and/or Roth options.
- Affordable medical benefit options, with up to a $1,000 annual employer contribution to a Health Savings Account.
- EXTRA Healthy Wellness Program with rewards toward medical premiums.
- BenefitHub discounts on apparel, auto, electronics, entertainment, pets, travel, and more.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
