Store Manager Target Optical

EssilorLuxottica Group•Pflugerville, TX

About The Position

The Target Optical Store Manager leads a high-performing team to deliver an outstanding guest experience and meet the goals and commitments set by the brand. The manager models and coaches service expectations, keeps the store and team guest-ready, oversees the flow of the sales floor, and supports team members’ development and accountability. The role also includes managing store performance, staffing, schedules, payroll, hiring paperwork, inventory, shrink, merchandising, promotions, and sales transactions. The manager builds productive relationships with the Target Optical doctor, where applicable, and the Target host to support the optical and retail businesses.

Requirements

Bachelor’s degree or equivalent experience.
At least 5 years of experience in customer service and retail.
At least 3 years of management or supervisory experience.
Entrepreneurial mindset.
Drive for results.
Critical-thinking skills.
Ability to recruit, select, and develop talent.
Selling skills.
Ability to motivate and influence others.

Nice To Haves

Opticianry license or American Board of Opticians certification.

Responsibilities

Model and coach expected service behaviors so Team Members deliver an outstanding guest experience and keep the store guest-ready.
Manage the flow of the sales floor and support guests and Team Members.
Develop clear action plans with Team Members, ensure accountability, and provide timely, motivating developmental feedback.
Conduct annual performance reviews and monthly coaching conversations with all Team Members.
Understand business performance drivers, identify opportunities for improvement, and create action plans.
Build a professional business relationship with the Target Optical doctor, where applicable, and meet regularly to review performance and collaborate on business strategies.
Maintain a positive and productive relationship with the Target host and meet regularly to discuss performance and business strategies.
Recruit high-caliber talent and maintain a bench of potential applicants.
Plan schedules around business trends, forecasts, and host traffic, and adjust staffing to meet business needs.
Complete weekly payroll and new-hire and personnel-change paperwork.
Manage the store’s shrink percentage and conduct physical inventory twice per year.
Complete the monthly Store Visit Form for review with the RTL and optical team.
Ensure compliance with operating policies and procedures, including merchandising, store presentation, and timely and accurate implementation of approved marketing programs and promotions.
Ensure accurate completion of sales transactions and effective use of sales strategies and resources.