Target Optical, Store Manager 2 #1967 Troy MI

EssilorLuxottica Group•Troy, MI

4d•$48

About The Position

The Target Optical Store Manager leads a high-performing team to make it simple and enjoyable for guests to see and look great. The manager delivers an outstanding guest experience while achieving the goals and commitments set by the brand. This includes coaching and developing team members, managing store operations and schedules, recruiting talent, and maintaining productive relationships with the Target host and, where applicable, the Target Optical doctor. The role is responsible for business performance, payroll, shrink, inventory, merchandising, store presentation, marketing execution, and accurate sales transactions.

Requirements

Bachelor's degree or equivalent experience.
At least 3 years of experience in customer service or retail.
Entrepreneurial mindset.
Drive for results.
Critical-thinking skills.
Ability to recruit, select, and develop talent.
Selling skills.
Ability to motivate and influence others.

Nice To Haves

Opticianry license or American Board of Opticianry certification.
At least 3 years of management or supervisory experience.

Responsibilities

Model and coach behaviors that ensure team members consistently provide an outstanding guest experience and keep the store guest-ready.
Coordinate activity on the sales floor and support guests and team members.
Create development action plans with team members, hold them accountable, and provide timely feedback.
Conduct monthly coaching conversations and annual performance reviews.
Understand business performance drivers, identify improvement opportunities, and create action plans.
Build and maintain a professional business relationship with the Target Optical doctor in applicable states, meeting regularly to discuss performance and strategies.
Maintain a positive and productive relationship with the Target host, meeting regularly to discuss performance and retail business growth.
Recruit high-caliber talent and maintain a bench of potential applicants.
Create and adjust schedules based on business trends, forecasts, host traffic, and business needs.
Complete payroll weekly and process new-hire and personnel-change paperwork.
Manage the store's shrink percentage and conduct physical inventory twice per year.
Complete the monthly Store Visit Form for review with the RTL and optical team.
Ensure operating policies and procedures are followed, including merchandising, store presentation, and timely and accurate implementation of approved marketing programs and promotions.
Ensure accurate sales transactions and use of sales strategies and resources.