0225 - MANAGER - RINCON

GATE HR•Rincon, GA

130d

About The Position

The GATE Store Manager makes customer service the first priority by providing guests with a friendly and efficient experience. The manager leads and directs employees to maximize customer service, profits, and sales; addresses employee-relations issues and enforces company policies; and resolves problems involving customers, employees, drive-offs, product policies, credit cards, and malfunctioning equipment. Working with the Store Assistant Manager and Team Leader, the manager controls store operations and inventory, maintains stock and displays, orders merchandise, makes bank deposits, completes required reviews and reports for the Corporate Office, maintains cleanliness and organization, and performs minor equipment maintenance and repairs. The role also includes scheduling employees, supporting training, and fostering a positive team environment.

Requirements

Must be at least 18 years old to support the sale of alcohol and tobacco products.
Must successfully complete a pre-employment drug screening and background check.
Must have a valid driver's license.
Must be able to work a flexible schedule, including weekends and holidays.
Must be able to speak, read, write, and comprehend English sufficiently to communicate effectively with staff and customers.
Must be detail-oriented and have strong organizational skills.
Must be able to stand for extended periods.
Must be able to lift, carry, and move up to 50 pounds.
Must be able to bend, kneel, stoop, and reach, including overhead.
Must be mathematically proficient.
Must have strong customer service and problem-solving skills.
Must be able to operate a computer.

Nice To Haves

Previous leadership or supervisory experience is preferred.

Responsibilities

Make customer service the first priority and ensure a friendly, efficient checkout experience.
Lead and direct employees to maximize customer service, profits, and sales.
Schedule the team and fill work-shift gaps caused by employee absences.
Address employee-relations issues and enforce company policies; document disciplinary actions and conduct terminations in accordance with company policy and with guidance from the territory supervisor and/or Human Resources.
Resolve store issues, including disgruntled customers or employees, drive-offs, no-fault product policies, invalid credit cards, and broken or malfunctioning equipment.
Work with the Store Assistant Manager and Team Leader to control store operations and inventory.
Monitor inventory, maintain stock levels, and ensure shelves and coolers are stocked.
Place grocery and merchandise orders; check in vendors, deliveries, and grocery orders; and promote effective vendor relationships.
Implement merchandise programs by maintaining stock levels, layouts, displays, pricing, coding, and product rotation in accordance with company policy.
Communicate merchandise programs to employees and provide training to promote them.
Make bank deposits for the store.
Complete required reviews and reports and communicate information to the Corporate Office.
Maintain interior and exterior housekeeping, cleanliness, and organization.
Perform minor maintenance and repairs on store and pump equipment.
Attend required training, safety courses, office meetings, and departmental meetings.
Report safety hazards, follow up to confirm correction, and assist in providing a safe work environment.
Arrive on time and maintain proper uniform and appearance; ensure the team is properly uniformed.
Contribute to a positive and supportive team environment and promote the company-wide open-door policy.