0225 - FOOD SERVICE ASSOCIATE - RINCON

GATE Store•Rincon, GA

About The Position

The Food Service Associate supports GATE store operations by prioritizing customer service and providing guests with a friendly, efficient experience. The role includes routine food preparation, customer assistance, operating food production equipment, stocking coolers and shelves, processing cash and credit card payments, and maintaining a clean, organized store. The associate works with the Store Kitchen Manager and Store Manager to support store operations and inventory, and may assist in training team members on food preparation, customer service, and kitchen safety. The position requires following food safety, sanitation, hygiene, and company procedures; preparing made-to-order menu items according to standard recipes and portion guidelines; accommodating customer customizations while maintaining quality and consistency; and maintaining commercial kitchen cleanliness. Duties also include minor equipment maintenance and repairs, facility cleaning, and other tasks assigned by the Kitchen or Store Managers. Work takes place in a fast-paced food service environment with exposure to heat, cold, and kitchen equipment.

Requirements

Successfully complete a pre-employment drug screening and background check.
Work a flexible schedule, including weekends, holidays, and split shifts.
Speak, read, write, and comprehend English sufficiently to communicate effectively with customers and team members.
Be detail-oriented and have strong organizational skills.
Stand for extended periods.
Lift, carry, and move up to 50 pounds.
Perform repetitive movements over long periods.
Bend, kneel, stoop, and reach, including overhead.
Possess basic mathematics knowledge and effectively follow safety and sanitation guidelines and regulations.
Read and interpret documents such as safety rules, operating and maintenance instructions, and food service equipment procedure manuals.
Maintain or be willing to obtain Food Safety Certification.

Nice To Haves

Previous successful job experience in a convenience store, restaurant, fast-food, or related environment.
Knowledge of food safety.

Responsibilities

Greet customers, answer questions about products and services, assist with menu choices, and provide information about ingredients and preparation methods.
Provide friendly and efficient checkout service and handle cash and credit card payments according to GATE policies.
Prepare made-to-order food items according to the set menu, standard recipes, and portion guidelines.
Accommodate customer requests for menu customizations while maintaining food quality and consistency.
Ensure proper portion control and presentation of food items.
Follow food safety regulations and sanitation procedures, including proper food handling, storage, and temperature control.
Store and rotate ingredients to minimize waste and ensure freshness.
Stock coolers and shelves and help keep the store clean, organized, and well stocked.
Clean and sanitize the facility, including restrooms, floors, windows, storage rooms, surfaces, and pumps; empty trash and replenish dispensers.
Perform minor maintenance and repairs on store food equipment and other assigned facility tasks.
Attend required training, safety courses, office meetings, and departmental meetings.
Contribute to a positive, supportive team environment and communicate accurately and positively with customers and staff, including resolving complaints.
Assist in training new and existing team members on food preparation, customer service, and kitchen safety procedures.
Follow GATE standards for uniform and appearance and comply with applicable laws, regulations, and company policies.
Perform additional tasks requested or assigned by the Kitchen and Store Managers.