0225 - FOOD SERVICE ASSOCIATE - RINCON

GATE HR•Rincon, GA

About The Position

The GATE Store Food Service Associate prioritizes customer service by providing guests with a friendly, efficient experience. The role involves routine food preparation and customer assistance, working with the Store Kitchen Manager and Store Manager to support store operations and inventory, stocking coolers and shelves, and maintaining a clean, organized store. The associate operates food production equipment and the register, handles payments according to GATE policies, performs minor equipment maintenance and repairs, and helps train team members in food preparation, customer service, and kitchen safety. Food duties include preparing made-to-order items according to standard recipes and portion guidelines, accommodating menu customizations while maintaining quality, freshness, and consistency, and following food safety requirements for handling, storage, and temperature control. The associate also helps customers choose menu items and answers questions about ingredients and preparation. The position requires a flexible schedule, including weekends, holidays, and split shifts, and work in a fast-paced food service environment with exposure to heat, cold, and kitchen equipment. The description also lists facility-cleaning tasks such as cleaning restrooms, floors, windows, and storage rooms; sanitizing pumps; emptying trash; changing light bulbs; replenishing towels; and changing register paper and ink cartridges. Management may alter the listed requirements, and additional tasks may be assigned by the Kitchen and Store Managers.

Requirements

Successfully complete a pre-employment drug screening and background check.
Be able to work a flexible schedule, including weekends, holidays, and split shifts.
Speak, read, write, and comprehend English well enough to communicate effectively with customers and team members.
Have strong organizational skills and attention to detail.
Be able to stand for extended periods.
Be able to lift, carry, and move up to 50 pounds.
Be able to perform repetitive movements over long periods.
Be able to bend, kneel, stoop, and reach, including overhead.
Be able to read and interpret safety rules, operating and maintenance instructions, and food-service equipment procedure manuals.
Have basic mathematics knowledge.
Follow safety and sanitation guidelines and regulations.
Have strong customer service skills and gain product knowledge through training.
Maintain or be willing to obtain Food Safety Certification.
Work in a fast-paced food service environment with exposure to heat, cold, and various kitchen equipment.

Nice To Haves

Previous successful work experience in a convenience store, restaurant, fast-food, or related environment is preferred.
Knowledge of food safety is preferred.

Responsibilities

Provide friendly, efficient customer service and make customers the first priority.
Greet customers, answer questions about products and services, assist with menu choices, and respond to questions about ingredients and preparation methods.
Ensure an efficient checkout experience and handle cash and credit card payments according to GATE policies.
Prepare made-to-order food according to the set menu, standard recipes, and portion guidelines.
Accommodate customer requests for menu customizations while maintaining food quality and consistency.
Ensure proper portion control and presentation of food items.
Follow food safety regulations, including proper handling, storage, and temperature control; rotate and store ingredients to reduce waste and maintain freshness.
Operate food production equipment as needed and maintain food quality and commercial kitchen cleanliness.
Stock coolers and shelves and keep the store clean and organized.
Clean facility areas and fixtures, including restrooms, floors, windows, storage rooms, and pumps; empty trash, replenish towels, change light bulbs, and replace register paper and ink cartridges.
Perform minor repairs and maintenance on store food equipment.
Assist in training new and existing team members on food preparation, customer service, and kitchen safety procedures.
Collaborate with the Store Kitchen Manager and Store Manager on store operations and inventory.
Attend required training, safety courses, office meetings, and departmental meetings.
Follow GATE uniform and appearance standards and applicable laws, regulations, safety rules, and company policies.
Contribute to a positive and supportive team environment, communicate positively and accurately, and help address customer complaints.
Perform additional tasks requested or assigned by the Kitchen and Store Managers.