Food Service - Associate

SSA Group • West Palm Beach, FL

10d

About The Position

The Food Service Associate supports daily restaurant operations by assisting with front-of-house and line preparation and meeting quick-service, food-service, safety, quality, availability, merchandising, and guest-service standards. The role delivers warm, welcoming, and memorable experiences for guests and clients while maintaining sanitation and a clean, safe, and organized work environment. Associates follow company policies and procedures, complete assigned preparation and item lists, and support operational needs in their assigned role and elsewhere as necessary.

The associate remains knowledgeable about menu items, prices, and specials; participates in applicable safety logs; and responds to guest and client feedback, reporting issues to the appropriate supervisor or manager. The position calls for flexibility in a fast-paced environment and may involve varied hours, including nights, weekends, and holidays. It also supports inclusive team practices, sustainability and conservation efforts, and community engagement.

Requirements

• Strong interpersonal and communication skills.
• Exceptional problem-solving and decision-making skills, combined with the ability to be organized.
• Ability to remain flexible in a fast-paced environment.
• Team-player attitude; personable, professional, upbeat, energetic, and self-starting.
• Physical ability to stand for extended periods and move and handle boxes weighing 10–35 pounds as necessary, including lifting and performing the role's functions.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.
• No previous experience required.

Responsibilities

• Deliver warm, welcoming, and memorable experiences for every guest and client.
• Support front-of-house and line preparation for daily restaurant operations.
• Meet daily quick-service, food-service, safety and quality, availability, merchandising, and guest-service standards.
• Participate in safety logs, including food temperatures, rotation, and waste, as necessary.
• Maintain proper uniform, hygiene, hand-washing, and glove use.
• Maintain a safe work environment by following SSAFETY rules.
• Complete assigned daily preparation and item lists.
• Support operations in the assigned role and assist with operational gaps as necessary.
• Respond to guest and client feedback and report it to a supervisor to help prevent recurring complaints.
• Communicate issues with daily service or quality to the Restaurant Supervisor and/or Food Operations Manager.
• Remain knowledgeable about menu items, prices, and specials to share with guests.
• Maintain a clean, safe, and organized work environment and uphold sanitation requirements.
• Demonstrate an understanding of company policies and procedures.
• Promote an inclusive and supportive approach within the brand team and across units.
• Support sustainability and conservation efforts and provide opportunities to teach unit staff about them as necessary.
• Engage with the company or unit in community activities and opportunities to give back.
• Perform other tasks as necessary.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program providing access to a portion of earned wages before payday.
• Meal plan and employee discounts at applicable locations.
• 401(k) program with a 15% company match, subject to eligibility requirements.
• Tuition discount through a partnership college.
• Up to 8 hours of bereavement leave.
• Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave in accordance with applicable state and local laws; accrual terms vary by location.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed