Food Service - Associate

SSA Group • Bridgeport, CT

3d

About The Position

The Food Service Associate supports daily restaurant preparation and operations, including front-of-house and line preparation. The role delivers warm, welcoming guest experiences while meeting quick-service, food-service, safety, quality, availability, merchandising, sanitation, and guest-service standards. The associate follows assigned preparation and item lists, supports operational needs as they arise, maintains a clean and organized work environment, and communicates service or quality concerns to supervisors or managers. The position also involves remaining knowledgeable about menu items, prices, and specials; responding appropriately to guest feedback; and upholding company policies and procedures.

The associate is expected to contribute to an inclusive and supportive team and participate in sustainability, conservation, and community-engagement efforts. The job requires standing for extended periods and lifting or handling boxes weighing 10–35 pounds. Work hours may vary and may include nights, weekends, and holidays. Previous experience is not required.

Requirements

• Strong interpersonal and communication skills.
• Strong problem-solving and decision-making skills, with the ability to stay organized.
• Ability to remain flexible in a fast-paced environment.
• Ability to be a team player who is personable, professional, upbeat, energetic, and takes initiative.
• Physical ability to stand for extended periods and lift or handle boxes weighing 10–35 pounds as needed.
• Ability to perform the functions of the role.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.

Responsibilities

• Deliver warm, welcoming, and memorable experiences for guests and clients in keeping with 452 Hospitality.
• Support restaurant preparation for daily operations, including front-of-house and line preparation.
• Meet daily quick-service, food-service, safety, quality, availability, merchandising, and guest-service standards.
• Participate in safety logs, including recording food temperatures, rotation, and waste as necessary.
• Maintain proper uniform, hygiene, hand-washing, and glove use.
• Maintain a safe work environment by following SSAFETY rules.
• Complete assigned daily preparation and item lists.
• Support the operation in the assigned role and help cover operational needs as necessary.
• Respond to guest and client feedback and report it to a supervisor to help prevent recurring complaints.
• Communicate issues related to daily service or quality to the Restaurant Supervisor and/or Food Operations Manager.
• Remain knowledgeable about menu items, prices, and specials to share with guests.
• Maintain a clean, safe, organized, and welcoming work environment and uphold sanitation requirements.
• Demonstrate an understanding of company policies and procedures.
• Promote an inclusive and supportive approach within the brand team and across units.
• Support efforts to remove barriers and empower growth and opportunity for team members.
• Model sustainability and conservation efforts and share relevant knowledge with unit staff as appropriate.
• Engage with SSA and the unit in community activities and opportunities to give back.
• Perform other tasks as necessary.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program providing access to a portion of earned wages before payday.
• Meal plan and employee discounts at applicable locations.
• 401(k) program with a 15% company match, subject to eligibility requirements.
• Tuition discount through a partner college.
• Up to 8 hours of bereavement leave.
• Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave in accordance with applicable state and local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed