Food Service - Associate

SSA Group, LLC • Bridgeport, CT

4d • $18 - $18

About The Position

The Food Service Associate supports daily restaurant preparation and operations, including front-of-house and line prep. The role delivers welcoming guest experiences while meeting food service, safety, quality, availability, merchandising, and guest service standards. Associates maintain food safety records and sanitation, follow prep lists and company policies, respond to guest feedback, communicate operational or quality issues to supervisors, and remain knowledgeable about menu items, prices, and specials. The position also supports inclusive team practices, sustainability and conservation efforts, and community engagement.

Requirements

• Strong interpersonal and communication skills.
• Exceptional problem-solving and decision-making skills, combined with the ability to stay organized.
• Ability to remain flexible in a fast-paced environment.
• Team-player qualities, with a personable, professional, upbeat, and energetic approach and initiative.
• Physical ability to stand for extended periods and move and handle boxes weighing 10–35 pounds as needed, including lifting and performing the role's functions.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.

Responsibilities

• Deliver warm, welcoming, and memorable experiences for every guest and client.
• Support restaurant preparation for daily operations, including front-of-house and line prep.
• Meet daily quick-service, food-service, safety, quality, availability, merchandising, and guest-service standards.
• Participate in safety logs, including food temperatures, rotation, and waste, as necessary.
• Maintain proper uniform, hygiene, hand-washing, and glove use.
• Maintain a safe work environment by following SSAFETY rules.
• Complete daily prep and item lists as assigned.
• Support assigned operational roles and fill operational gaps as necessary.
• Respond efficiently to guest and client feedback and report it to supervisors to help prevent repeat complaints.
• Communicate daily service or quality issues to the Restaurant Supervisor and/or Food Operations Manager.
• Remain knowledgeable about menu items, prices, and specials to share with guests.
• Perform other tasks as necessary.
• Maintain a clean, safe, and organized work environment and uphold sanitation requirements.
• Uphold and demonstrate understanding of company policies and procedures.
• Promote an inclusive and supportive approach within the Brand team and across units.
• Help remove barriers and empower growth and opportunity for team members at all levels.
• Lead by example in sustainability and conservation efforts, apply relevant knowledge in business operations, and provide teaching opportunities for unit staff as necessary.
• Engage with SSA and the unit in community activities and opportunities to give back.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program providing access to a portion of earned wages before payday.
• Meal plan and employee discounts at applicable locations.
• 401(k) program with a 15% company match, subject to eligibility requirements.
• Tuition discount through a partnership college.
• Up to 8 hours of bereavement leave.
• Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave in accordance with applicable state and local laws.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed