Customer Service Representative Rincon, GA

Cosentino • Savannah, GA

2d • $19 - $22

About The Position

Cosentino is seeking a Customer Service Representative in Rincon, Georgia, to act as a key liaison between the company and its customers. The role provides assistance with inquiries about pricing, products, inventory availability, delivery schedules, order confirmations, invoicing, and collections. It involves customer relationship management, order processing and follow-up, administrative support, and coordination with customers and the sales team to resolve issues and maintain excellent service.

The representative also supports showroom operations, visitor and event logging, sales activities, and requested business analysis. Duties may evolve according to business needs, and additional tasks may be assigned without prior notice or consent.

Requirements

• At least 3 years of customer service experience.
• At least 2 years of experience with invoicing and order entry.
• High school diploma or GED.
• Computer literacy, including Outlook, Excel, and Word.
• Excellent customer service skills and experience working directly with end customers in a fast-moving, dynamic organization.
• Ability to multitask and work in an extremely fast-paced environment.
• Exceptional customer-facing and interpersonal skills, both written and verbal.

Nice To Haves

• Customer service experience in construction, manufacturing, distribution, or a related industry.
• College degree.
• Experience using SAP, an ERP, or an order system.

Responsibilities

• Develop and maintain customer relationships while handling operational responsibilities.
• Process, monitor, and follow up on customer purchase orders.
• Provide administrative support and delivery information, track order status, and proactively inform customers and the sales team about discrepancies.
• Communicate material lead times, product availability, and pricing promptly and courteously.
• Create invoices, make corrections as needed, and process material returns.
• Schedule showroom visits, lead material viewings, and reserve specific materials.
• Resolve customer issues from order through delivery and maintain customer accounts receivable.
• Provide customer support by phone, in person, and via email.
• Perform SAP analysis as requested by the General Manager, Operations Manager, or sales and promotion teams.
• Manage and maintain the showroom, including ordering and stocking supplies, maintaining equipment, and placing marketing materials.
• Log daily visitors and events in Salesforce.
• Support the sales team by preparing sample shipments, checking material stock when requested, and flagging potential stock issues.
• Perform other tasks as requested by the manager.

Benefits

• Medical, dental, and vision insurance, subject to eligibility requirements.
• Short-term and long-term disability insurance.
• Basic life and supplemental insurance.
• Eligibility to enroll in the 401(k) Retirement Plan starting the first of the month.
• Monthly accrued vacation time, subject to company policy.
• Five days of sick time.
• Two floating holidays per year for full-time employees; employees hired after July 1 receive one floating holiday for that calendar year.
• Potential annual award based on individual and company performance, subject to the company plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED