Customer Service Representative - Tennis Warehouse - Alpharetta, GA

Sports Warehouse, Inc.•Alpharetta, GA

13d•$16 - $18•Onsite

About The Position

The Customer Service Representative serves as a direct point of contact between Sports Warehouse and its customers, building connections with new and existing customers by supporting their needs through phone, live chat, email, and other communication channels. The role provides knowledgeable, professional, and timely guidance, answers questions, resolves problems, and helps customers find products suited to their needs. The position is based on-site in Alpharetta, Georgia. The schedule includes late afternoons Monday through Friday, with Sunday required and Saturday optional. Full-time hours are 40 per week; part-time hours are 16 to 28 per week. The stated hiring range is $16–$18 per hour, depending on experience. The role works in a professional, collaborative office environment and may involve racquet service, including installing strings to racquet specifications, identifying racquet or string damage, and repairing or replacing accessories. There is no direct supervisory responsibility. The role also involves helping coworkers during busy periods, learning about products and company procedures, and supporting daily operations as needed.

Requirements

Ability to understand and calmly address customer needs, concerns, and complaints effectively.
Ability to learn and use new technology, software applications, products, services, and updates.
In-depth understanding of the company's products or services to assist customers effectively.
Proficiency in Microsoft Office Suite.
Clear and professional communication skills, including active listening.
Creative and innovative problem-solving ability.
Professional demeanor in all interactions.
Ability to interpret and accurately execute written and verbal instructions, follow directions, and seek clarification when needed.
Ability to adapt to changing circumstances, manage multiple tasks and deadlines, and maintain composure under pressure.
Excellent organizational skills and attention to detail.
Ability to work independently, remain motivated, recognize when assistance is needed, and collaborate effectively.
Positive attitude, strong work ethic, and ability to contribute actively to a team.
Ability to maintain an orderly and productive workplace, uphold safety and cleanliness standards, exercise good judgment, and represent Sports Warehouse favorably.
Ability to work the scheduled shift and maintain regular attendance in accordance with company policies.
Ability to communicate effectively in person, by phone, video, and electronic communication methods.
Ability to sit for extended periods and occasionally move around the building, including standing and walking; racquet-stringing duties may require extended standing.
Ability to use hands, wrists, fingers, and arms regularly to operate technology and equipment, and to perform repetitive racquet-stringing or racquet-service tasks as assigned.
Ability to observe details at close range.
Ability to regularly lift or move objects weighing less than 10 pounds, occasionally lift or move items up to 25 pounds, and handle heavier lifting infrequently with assistance when appropriate.
Ability to occasionally stoop, bend, twist, reach, kneel, crouch, or climb.
Enjoy playing recreational or competitive tennis.
Experiential knowledge of sport-specific products, their purposes, and benefits.

Responsibilities

Serve as a direct point of contact for customers and support their needs professionally and in a timely manner through phone, live chat, email, and other communication channels.
Answer product and order questions, locate answers using available resources, and resolve customer concerns, needs, and complaints.
Provide knowledgeable product guidance and help customers find products that fit their needs.
Understand and communicate current company policies, procedures, products, and services.
Support coworkers during busy periods and contribute as part of a team.
Continue learning and developing skills relevant to the role and adapting to new products, services, software, and business needs.
Follow company policies and procedures and uphold safety, cleanliness, conduct, and workplace standards.
Perform other duties needed to support Sports Warehouse daily operations.
When racquet service is required, install strings according to racquet specifications, identify possible racquet or string damage or defects, assess corrective actions, and repair or replace accessories as needed.