Customer Service Representative - Tackle Warehouse - Alpharetta, GA

Sports Warehouse, Inc.•Alpharetta, GA

9d•$16 - $18•Onsite

About The Position

The Customer Service Representative serves as a direct point of contact between Sports Warehouse and its customers, building relationships with new and existing customers by supporting their needs through phone, live chat, email, and other communication channels. The role provides knowledgeable, professional, and timely guidance, answers product and order questions, resolves problems, and helps customers find products that meet their needs. The position is based on-site in Alpharetta, Georgia. The schedule includes late afternoons Monday through Friday and a required Saturday shift. The role is available full-time at 40 hours per week or part-time at 16 to 28 hours per week. The hiring range is $16–$18 per hour, depending on experience. The ideal candidate enjoys fishing and has experiential knowledge of fishing products and their uses and benefits. They communicate clearly, listen actively, use available resources to solve problems, learn company policies and products, and remain flexible and composed in a fast-paced team environment. The position has no direct supervisory responsibility.

Requirements

Ability to understand and calmly address customer needs, concerns, and complaints effectively.
Ability to learn and use new technology and software applications quickly.
In-depth understanding of the company's products or services and ability to learn about new products, services, or updates.
Proficiency in Microsoft Office Suite.
Clear and professional verbal and written communication skills.
Active listening skills.
Creative and innovative problem-solving ability.
Professional demeanor in all interactions.
Ability to follow directions, seek clarification when needed, and execute instructions accurately.
Ability to adapt to changing circumstances and manage multiple tasks and deadlines.
Excellent organizational skills and attention to detail.
Ability to work independently and remain motivated.
Ability to recognize when to seek assistance and collaborate effectively.
Positive attitude, strong work ethic, and ability to contribute actively within a team.
Good judgment and ability to comply with company policies and procedures.
Ability to maintain regular attendance and work the scheduled shift.
Ability to communicate effectively with customers, employees, and external contacts in person, by phone, video, and electronic methods.
Ability to regularly lift or move objects weighing less than 10 pounds, occasionally lift or move items up to 25 pounds, and handle heavier lifting infrequently with assistance when appropriate.

Nice To Haves

Enjoys fishing for fun, relaxation, or sport.
Experiential knowledge of fishing products, their purpose, and benefits.

Responsibilities

Serve as a direct point of contact between the company and customers.
Support new and existing customers through phone, live chat, email, and other communication channels.
Provide friendly, professional, knowledgeable, and timely customer support.
Answer product and order questions, resolve problems, and help customers find suitable products.
Understand and follow company policies, procedures, products, and services.
Learn about new products, services, updates, and relevant skills.
Use available resources to locate answers and seek assistance or collaborate when appropriate.
Help fellow coworkers and contribute as part of a team during busy periods.
Accurately interpret and carry out written and verbal instructions.
Maintain a professional, orderly, safe, and productive work environment.
Perform other duties necessary to support daily operations.