Store Manager

Extra Space Storage • Portland, OR

1d

About The Position

The Store Manager oversees the daily operations of one or more self-storage locations with limited direct supervision. The role is responsible for maintaining high cleanliness standards, financial accuracy through effective reporting and controls, and consistent operational excellence. Store Managers build customer relationships through in-person and phone interactions, use a structured sales process, and manage customer accounts. The position also involves maintaining site safety, handling customer concerns, processing payments, and completing administrative and banking tasks.

Requirements

• At least 2 years of customer-facing work experience.
• A current valid driver’s license and access to a reliable personal vehicle for daily bank deposits and travel to other sites as needed, except in New York City and Brooklyn.
• A high school diploma or GED.

Nice To Haves

• Leadership experience.
• Sales experience.
• College education.

Responsibilities

• Build and maintain customer relationships by identifying storage needs and providing tailored solutions.
• Maximize sales through unit rentals, unit insurance, and moving supplies.
• Maintain cleanliness through ongoing facility and grounds maintenance, including the office and the interior and exterior of storage buildings.
• Perform daily site safety inspections, including lock checks.
• Address customer concerns involving billing, security, auctions, and proper site usage.
• Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits.
• Complete administrative tasks, including maintaining auction files, following up on delinquent accounts, monitoring store budgets, and preparing and delivering bank deposits.
• Establish and maintain professional relationships with Extra Space employees to support company culture.
• Perform additional duties as assigned.

Benefits

• Daytime hours, with the potential for Sundays off depending on location.
• Growth opportunities throughout the U.S.
• Competitive starting pay.
• Paid time off accrued throughout the year, increasing with years of service.
• Generous 401(k) match, with Traditional and/or Roth choices.
• Affordable medical benefit options with up to a $1,000 annual employer contribution to a Health Savings Account.
• EXTRA Healthy Wellness Program with rewards toward medical premiums.
• BenefitHub discounts on apparel, auto, electronics, entertainment, pets, travel, and other items.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED