Store Manager 539

Hibbett•Richmond, IN

About The Position

The Store Manager oversees the store’s sales efforts across all departments and supervises overall operations to support efficiency and profitability. The role enforces organizational policies, goals, and standards; communicates with the District Sales Manager and Store Support Center to advance initiatives and business growth; and represents the company through professional appearance and conduct. The Store Manager maintains knowledge of the store’s products, promotes merchandise, and provides outstanding customer service. The position leads the store team, including subordinate supervisors and non-management employees, and is responsible for the unit’s direction, coordination, and evaluation. It carries out supervisory duties under company policies and applicable laws, including hiring, training, scheduling, performance reviews, discipline, and resolving employee concerns.

Requirements

Bachelor’s degree in business or a related field, or equivalent experience.
Experience working in a retail environment; footwear and athletic apparel experience is preferred.
Experience managing and developing a sales team.
3–5 years of customer service experience.
3 or more years of management experience.
Excellent interpersonal and communication skills.
Ability to work in a fast-paced environment.
Analytical thinking and demonstrated business acumen.
Ability to solve problems and manage multiple tasks and priorities.
Strong commitment to customer service.
Strong leadership and communication skills.

Nice To Haves

Retail experience, preferably in footwear and athletic apparel.

Responsibilities

Drive store sales and achieve sales goals, with a focus on company growth.
Manage and control company assets at the designated store.
Direct and oversee the store’s sales efforts.
Train and mentor store associates in sales strategies and skills.
Stay informed about store sales statistics, inventory, and expenses that contribute to profitability.
Consult and collaborate with the District Sales Manager on policies, goals, and procedures.
Direct staff to complete responsibilities and standards in each department.
Mentor and develop Sales Associates, Assistant Managers, and Managers in Training.
Recruit, hire, train, discipline, and evaluate personnel.
Manage store payroll and scheduling to meet labor goals.
Maintain store security and partner with Asset Protection to prevent theft and reduce shrink.
Keep the District Sales Manager informed about inventory movement and drive inventory goals and strategies.
Follow through on marketing and advertising plans and stay informed about customer trends, competitors, new ideas, and community events.
Provide exceptional customer service, including assisting customers as they enter and helping multiple customers during peak periods.
Protect company assets and financial information by ensuring internal controls are accurate and effective and reporting potential fraud risks to management or appropriate officials.
Interview, hire, train, plan, assign, and direct employee work; appraise performance; reward and discipline employees; and address complaints and resolve problems.
Coordinate and evaluate the work of Sales Associates, Hub Drivers, Assistant Managers, Managers in Training, and subordinate supervisors.