Store Manager (Nashville)

Diptyque•Nashville, TN

2d•Onsite

About The Position

Diptyque is seeking a passionate, experienced Store Manager to lead its Nashville boutique team and elevate the client experience. The Store Manager oversees store performance across sales, operations, team development, and client engagement, ensuring that every interaction reflects the brand’s standards. The role includes driving business results, developing employees, strengthening client relationships, and maintaining a smooth-running boutique aligned with Diptyque’s policies and aesthetic. The Store Manager leads sales and business initiatives, reviews store metrics and market trends, and collaborates with cross-functional partners on inventory, launches, and sell-through. They coach and develop employees, support hiring and retention, and manage staffing and scheduling. They also lead clienteling and community engagement efforts, oversee budgets and inventory controls, and maintain visual merchandising and operational standards. The position requires continuous standing or walking for periods of 6 to 8 hours per shift, frequent bending, twisting, squatting, kneeling, reaching, and climbing step stools or ladders, and the ability to lift, carry, push, or pull objects weighing up to 10–25 pounds. The work takes place in a luxury retail boutique, with a flexible schedule that may include weekends, nights, and holidays as needed. Compensation is based on relevant skills, experience, and geographic region; the package may include bonus potential, competitive benefits, and other perks.

Requirements

At least 5 years of retail management experience, ideally in luxury or beauty.
Strong business acumen and analytical skills.
Proven ability to lead teams and deliver exceptional client experiences.
Excellent communication, organization, and time management skills.
Proficiency in Microsoft Office Suite.
Passion for fragrance, beauty, and luxury retail.
Ability to stand and/or walk continuously for 6 to 8 hours per shift.
Ability to frequently bend, twist, squat, kneel, reach above the head, and climb step stools or ladders.
Ability to lift, carry, push, or pull objects weighing up to 10–25 pounds.
Availability for a flexible schedule, including weekends, nights, and holidays as needed.

Nice To Haves

A Bachelor’s degree is preferred.

Responsibilities

Lead the boutique team to meet and exceed sales goals and champion overall store performance.
Analyze store metrics and market trends to identify growth opportunities.
Engage with clients on the sales floor and set the standard for exceptional service.
Partner with cross-functional teams to optimize inventory, product launches, and sell-through.
Share product knowledge and brand storytelling with the team.
Implement strategies to meet KPIs and drive omnichannel success.
Collaborate with the Regional Manager to develop boutique-specific action plans.
Monitor industry trends and competitor activity.
Foster a team culture of creativity, accountability, and shared success.
Conduct monthly coaching sessions and provide timely, constructive feedback.
Guide annual performance reviews and establish development goals for team members.
Recruit and retain talent and build a pipeline for future growth.
Ensure new hires receive a seamless, branded onboarding experience.
Manage scheduling and staffing to support business needs and client service.
Partner with HR and the Regional Manager on employee relations and engagement.
Develop relationships with top clients and identify client development opportunities.
Lead CRM initiatives and use CRM data and reporting to support personalized clienteling.
Organize local events and activations to drive traffic and brand awareness.
Inspire memorable after-sales service and client loyalty.
Ensure the boutique operates in accordance with Diptyque’s standards and policies.
Monitor expenses and manage the store budget efficiently.
Conduct audits and inventory counts to maintain accuracy and minimize shrinkage.
Oversee merchandise flow and timely shipment processing.
Maintain visual merchandising that reflects Diptyque’s aesthetic.
Submit payroll and scheduling reports accurately and on time.