Store Manager (Nashville)

Diptyque Paris•Nashville, TN

1d•Onsite

About The Position

Diptyque is seeking a passionate and experienced Store Manager to lead its Nashville boutique team and elevate the client experience. The Store Manager oversees store performance across sales, operations, team development, and client engagement, ensuring interactions reflect Diptyque’s standards and brand. The role calls for a dynamic leader who can drive business results while nurturing a high-performing team in a luxury retail environment. The Store Manager leads boutique performance, analyzes metrics and market trends, develops strategies to meet KPIs, and works with cross-functional partners on inventory, launches, and sell-through. They coach, develop, recruit, and retain employees; cultivate client relationships and loyalty; lead CRM initiatives and local events; and maintain smooth boutique operations, including budgets, audits, inventory, merchandise flow, visual merchandising, payroll, and scheduling. The position involves continuous standing or walking for periods of 6 to 8 hours per shift, frequent bending, twisting, squatting, kneeling, reaching, and climbing step stools or ladders, and handling objects weighing up to 10–25 pounds. It is based in a high-standard luxury retail boutique, with flexible availability including weekends, nights, and holidays as needed. Salary depends on relevant skills, experience, and geographic region. Total compensation may include bonus potential, competitive benefits, and other perks.

Requirements

At least 5 years of retail management experience, ideally in luxury or beauty.
Strong business acumen and analytical skills.
Proven ability to lead teams and deliver exceptional client experiences.
Excellent communication, organization, and time management skills.
Proficiency in Microsoft Office Suite.
Passion for fragrance, beauty, and luxury retail.
Ability to stand and/or walk continuously for 6 to 8 hours per shift.
Ability to bend, twist, squat, kneel, reach above the head, and climb step stools or ladders frequently.
Ability to lift and carry, and push and pull, objects weighing up to 10–25 pounds.
Availability for a flexible schedule, including weekends, nights, and holidays as needed.

Nice To Haves

Bachelor’s degree preferred.
Retail management experience in luxury or beauty.

Responsibilities

Champion boutique performance and lead the team to meet and exceed sales goals.
Analyze store metrics and market trends to identify growth opportunities.
Engage with clients on the sales floor and set the tone for exceptional service.
Partner with cross-functional teams to optimize inventory, product launches, and sell-through.
Share product knowledge and brand storytelling to educate and inspire the team.
Implement strategies to meet KPIs and drive omnichannel success.
Collaborate with the Regional Manager to develop boutique-specific action plans.
Monitor industry trends and competitor activity.
Foster a culture of creativity, accountability, and shared success.
Conduct monthly coaching sessions and provide timely, constructive feedback.
Guide annual performance reviews and set development goals for team members.
Recruit and retain talent and build a pipeline for future growth.
Ensure a branded onboarding experience for new hires.
Manage scheduling and staffing to support business needs and client service.
Partner with HR and the Regional Manager on employee relations and engagement.
Cultivate relationships with top clients and identify client-development opportunities.
Lead CRM initiatives to support personalization and storytelling.
Organize local events and activations to drive traffic and brand awareness.
Inspire memorable after-sales service and client loyalty.
Monitor CRM data and reporting to support clienteling efforts.
Ensure the boutique operates in accordance with Diptyque’s standards and policies.
Monitor expenses and manage the store budget efficiently.
Conduct audits and inventory counts to maintain accuracy and minimize shrinkage.
Oversee merchandise flow and timely shipment processing.
Maintain visual merchandising standards consistent with Diptyque’s aesthetic.
Submit payroll and scheduling reports accurately and on time.