Assistant Store Manager - Nashville

NIKE•Nashville, TN

1d•Onsite

About The Position

The Assistant Store Manager, referred to at Nike as an Assistant Head Coach, leads, coaches, and inspires a team at the Nike Factory Store at Opry Mills in Nashville. The role focuses on delivering excellent customer experiences, supporting an inclusive and engaging team environment, and representing Nike’s brand and culture of sport. The Assistant Store Manager uses retail expertise to drive store growth and build community partnerships. This role oversees store operations and team performance, including staffing, onboarding, employee development, budgeting, planning, sales, customer service, and critical business metrics. It also manages the product life cycle from the stockroom through visual merchandising and onto the sales floor. The position is full-time, at 34–40 hours per week, and may include mornings, nights, weekends, and holidays.

Requirements

Four years of customer-facing retail or hospitality experience.
Three years of leadership experience.
Demonstrated ability to recruit, build, and lead high-performing teams.
Proficiency in Microsoft Office and retail business systems.
Ability to bend, squat, reach, climb a ladder, and stand for extended periods, with or without reasonable accommodations.
Proven ability to use tools for conflict resolution and employee coaching and counseling.
Availability to work mornings, weekends, nights, and holidays as needed.

Responsibilities

Lead, coach, and inspire the store team to deliver strong customer experiences and ensure team members feel included and supported.
Help keep all store functions running seamlessly.
Attract, assess, and onboard new team members to ensure the store is staffed.
Equip store employees with the tools they need to succeed in their day-to-day responsibilities.
Lead the store team and business results and critical metrics, including budgeting, planning, customer service, sales, people leadership, and management.
Manage the product life cycle from the stockroom to visual merchandising and the sales floor.
Train the team and implement Nike Service Principles.
Drive store growth strategies and create opportunities to build community partnerships.
Use conflict-resolution tools and employee coaching and counseling.

Benefits

Employee discounts.
Healthcare.
Paid time off.
Education programs to develop and advance your career.
Medical, dental, and vision insurance.
Health Savings Accounts and Flexible Savings Accounts after 12 months of continuous employment.
401(k) plan.
CERA.
Employee Assistance Program.
Mental and emotional health support.
Financial coaching and education.
Child development support and caregiving benefits starting on the day of hire.
Accrued paid time off and holiday pay.
Opportunity to buy Nike stock at a discount through the Employee Stock Purchase Plan (ESPP).
No-cost access to Optum Employee Assistance Program support for the employee and family.
Discounts for the employee and family from Nike, Converse, and Jordan of up to 50%.