Assistant Store Manager - Nashville

America's Thrift Stores•Nashville, TN

About The Position

The Manager in Training is a full-time leadership role supporting America’s Thrift’s growth and store operations. This is not a temporary position. The role provides broad operational experience and meaningful store leadership responsibilities before transition into a permanent management assignment. The Manager in Training helps advance the company’s mission and values, achieve financial and operational goals, develop team members, and build expertise across sales, production, donations, loss prevention, merchandising, customer service, and store operations. The position supports the Manager III in day-to-day store operations, including opening and closing, cash management, staff supervision, promotions, marketing campaigns, and special events. The role leads and develops team members, supports recruiting and onboarding, maintains operational and merchandising standards, and helps identify opportunities to improve sales and store performance. Regular travel is required during the training period and may be required afterward based on business needs. Flexibility to work days, evenings, weekends, and holidays is required based on business needs.

Requirements

Strong leadership and people-development skills, including the ability to motivate, coach, train, and develop team members to deliver exceptional customer service and achieve results.
Excellent communication and interpersonal skills with a customer-focused approach.
Strong organizational, prioritization, and multitasking skills, with attention to detail in a fast-paced environment.
Previous leadership experience managing a team of 15 or more employees.
Flexibility to work evenings, weekends, and holidays based on business needs.
Ability and willingness to relocate within Alabama, Tennessee, Georgia, or surrounding states.
Proficiency with Microsoft Office Suite and point-of-sale (POS) systems.
Valid driver’s license in good standing and access to reliable transportation.
Successful completion of a background check, motor vehicle record check, and drug screen.
Ability to stand and walk for extended periods on tile and concrete surfaces.
Ability to bend, reach at waist and overhead levels, and perform repetitive movements associated with retail, processing, and operational activities.
Ability to stoop, kneel, crouch, balance, climb, push, pull, handle, and carry merchandise, equipment, or other materials as needed.
Ability to lift and carry up to 50 pounds and push or pull items weighing up to 25 pounds, with or without reasonable accommodation.
Ability to safely use ladders or other approved equipment and work at heights of approximately 14 feet.
Ability to use hands and fingers to handle, grasp, feel, and operate equipment and technology.
Visual and auditory ability to communicate effectively, observe store conditions, inspect merchandise, monitor safety, and perform essential responsibilities.
Ability to move throughout all store areas, including sales floor, processing areas, stockrooms, donation areas, loading areas, and outdoor workspaces.
Ability to operate standard office equipment and technology, including computers, tablets, telephones, printers, and POS systems.
Ability to work in a fast-paced environment with interruptions and respond quickly to operational, customer service, staffing, and safety situations.
Ability to work indoors in a semi-controlled retail environment and outdoors with exposure to varying weather conditions and temperatures.
Ability to tolerate normal retail and donation-processing conditions, including dust, odors, noise, and second-hand merchandise.
Ability to perform essential functions with or without reasonable accommodation.
Regular travel during the training period; travel may also be required afterward based on business needs.

Nice To Haves

Bilingual ability is preferred.

Responsibilities

Collaborate with Asset Protection and the People & Culture Business Partner to investigate incidents involving company assets, equipment, personnel, or operations, and coordinate follow-up with the Manager III and District Manager.
Delegate daily tasks to supervisors and team members to meet operational requirements.
Coordinate and verify deposits and currency exchanges; promptly alert management to cash, register, or operational concerns.
Lead and inspire the team and cultivate a supportive, accountable, and efficient work environment.
Uphold company policies, local regulations, safety protocols, standards, and values.
Conduct performance assessments and provide constructive feedback, coaching, and guidance.
Develop team member behavior and performance to support growth and advancement.
Promote trust, employee growth, accountability, and sustained engagement by leading by example.
Provide coaching, counseling, and disciplinary action to supervisors and team members when necessary.
Facilitate onboarding and orientation and ensure required documentation is accurate and complete.
Use company reports to create and update sales-floor layouts that maximize sales potential.
Manage inventory levels across merchandise categories to support production levels, merchandise quality, and revenue generation.
Oversee the flow of donations while ensuring compliance with company standards, safety protocols, security measures, and applicable regulations.
Support store operations, resources, and budgets to help meet or exceed objectives.
Maintain sales-floor presentation and merchandising standards.
Analyze sales performance, identify improvement opportunities, and help implement strategies to drive sales and achieve targets.
Support the Manager III with promotional activities, marketing campaigns, and special events.
Support the Manager III in daily store operations, including opening and closing procedures, cash management, and staff supervision.
Assist with recruiting, hiring, onboarding, and training team members as needed.
Monitor industry trends, competitor activities, and market dynamics to identify opportunities for growth and innovation.
Maintain appealing, organized visual merchandising displays that effectively showcase merchandise.
Address customer and team member concerns promptly and professionally.
Foster outstanding service for team members, donors, shoppers, and charity partners.
Maintain a safe and secure environment by monitoring and reinforcing safety and security procedures.
Perform other duties as assigned by management.