Store Manager

Holy Grounds•Topeka, KS

35d•Onsite

About The Position

Store managers execute the daily operations of cleaning checklists, stocking checklists, training new hires, accountability with upselling, training and accountability with the Amazings, and leading store rushes. We believe store managers should be viewed by employees as leaders through their actions and not their title; maintaining professional boundaries while also building connections and relationships with employees. Store managers should have the bandwidth to: Motivate employees to meet job expectations, Hold employees accountable to job expectations (this includes tough conversations, verbal warnings and written warnings), Train and develop employees to be successful in their position as baristas, See what needs done throughout their shift and delegate to the team to complete what's necessary, Hold themselves accountable to company policies, expectations, and core values without being prompted by upper management, Lead a morning rush with excellence, Ensure baristas are delivering in The Amazings, Manage the store in the event the store manager is absent for a short or long period of time, Manage cash logs, overages and shortages, Handle scheduling conflicts and emergency changes, Resolve customer complaints, Resolve employee complaints. Assistant managers work a variety of morning and evening shifts, weekends and weekday shifts. In addition, this position will be on call in the event of an emergency at the store. Their shifts, for the most part, are the opposite as the store manager. They work 32-40 hours per week. An assistant manager may also be responsible for store tasks such as: Bank Deposits, Inventory (weekly or quarterly), Ordering (Harvest, RedBull, Dairy), Conducting interviews, Scheduling, Updating store documents (COGS doc, Cash Verification, inventory, payroll, etc). Daily responsibilities include: Training new hires, Ongoing development of new and seasoned baristas, Cleaning/stocking - delegating & holding baristas accountable to cleaning checklists, Disciplinary Action - hold tough conversations, verbal warnings, and write ups, Shift coverage - handling shift coverages, On call - be on call for emergency shift coverage or field phone calls, Culture - make sure the team is upholding Scooter's Core Values, Complete any tasks the store manager delegates.

Requirements

Ability to motivate employees.
Ability to hold employees accountable, including tough conversations, verbal warnings, and written warnings.
Ability to train and develop employees.
Ability to identify and delegate necessary tasks during a shift.
Accountability to company policies, expectations, and core values.
Ability to lead a morning rush with excellence.
Ability to ensure baristas are delivering in The Amazings.
Ability to manage the store in the absence of the store manager.
Ability to manage cash logs, overages, and shortages.
Ability to handle scheduling conflicts and emergency changes.
Ability to resolve customer complaints.
Ability to resolve employee complaints.
Ability to work a variety of morning and evening shifts, weekends, and weekday shifts.
On-call availability for emergencies.
Ability to perform store tasks such as bank deposits, inventory, and ordering.
Ability to conduct interviews and assist with scheduling.
Ability to update store documents.
Ability to handle shift coverages.
Ability to ensure the team upholds company core values.

Responsibilities

Execute daily operations including cleaning and stocking checklists.
Train new hires and provide ongoing development for baristas.
Ensure accountability with upselling and customer service standards (The Amazings).
Lead store rushes and manage operations in the store manager's absence.
Motivate and hold employees accountable to job expectations, including disciplinary actions.
Delegate tasks and ensure completion throughout shifts.
Adhere to company policies, expectations, and core values.
Manage cash logs, overages, and shortages.
Handle scheduling conflicts and emergency changes.
Resolve customer and employee complaints.
Perform tasks such as bank deposits, inventory management, and ordering.
Conduct interviews and assist with scheduling.
Update store documents (COGS doc, Cash Verification, inventory, payroll, etc.).
Be on call for emergency shift coverage or field phone calls.
Ensure the team upholds company core values.