Store Manager - Cal

Lucky Brand • San Mateo, CA

2d • $25 - $36

About The Position

The Store Manager contributes to profitable sales growth by executing the overall store strategy. This includes leading and engaging the team, managing company merchandise and operational excellence, training and developing associates, and executing sales-building programs.

The role leads customer service, sales performance, team development, and specialty businesses, while supporting shrink and safety initiatives and meeting established performance standards for sales, service, profit, productivity, and attendance. The Store Manager is expected to prioritize customers, take accountability, produce results, and foster collaboration and inclusion.

Requirements

• Minimum of 5 years of retail leadership experience.
• Bachelor’s degree or equivalent work experience.

Responsibilities

• Model, coach, and hold the team accountable for outstanding customer service.
• Engage with associates and customers to enhance interactions.
• Conduct store walkthroughs to check pricing and signage accuracy.
• Analyze sales and expense data to identify opportunities.
• Communicate business objectives and performance to the team.
• Drive sales through store walkthroughs and leadership interactions.
• Improve store consistency around key performance metrics.
• Participate in peer group discussions to address business trends.
• Provide in-the-moment coaching for associates.
• Maintain performance notes and take action on performance gaps.
• Improve leaders’ execution abilities and team development.
• Use recognition and rewards to reinforce positive behaviors.
• Motivate associates and teams to align with company strategy.
• Lead Salon Managers, Beauty Managers, and Supervisors and engage related teams.
• Analyze specialty business sales and expenses to drive performance and improvement.
• Support shrink and safety initiatives.
• Meet established standards for sales, service, profit, productivity, and attendance.
• Hold the team accountable for performance, celebrate wins, and empower individuals to take responsibility for their work.
• Promote teamwork, inclusion, and collaboration.

Benefits

• Eligible for the Monthly Bonus Management Incentive Plan.
• Competitive benefits package for eligible associates, including medical, dental, and vision coverage and term life insurance.
• Paid vacation and holidays for eligible associates; associates eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year.
• 401(k) with Company match.
• Associate discount on JCPenney merchandise.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager