H&M Store Manager - Fox Valley Center

H&M Group•Aurora, IL

3d•$67,400 - $77,480

About The Position

The Store Manager is responsible for the store’s complete omni-channel customer experience, ensuring visual and commercial curation and standards align with the store format, global guidelines, and regional strategies. The role leads the full store team, fosters an inclusive culture of collaboration and entrepreneurial spirit, and evaluates the store’s strengths, opportunities, and competitors. The manager analyzes sales and budgets and develops plans to optimize results and profits. The role oversees customer service, sales performance, scheduling, store administration, fashion and trend awareness, talent and performance management, and retail operations. It includes ensuring effective product presentation, stock levels, store routines, security, legal compliance, and in-store omni services and technology. The Store Manager also collaborates with the Area team and store leadership team and communicates regularly with colleagues to inform, motivate, and inspire them.

Requirements

Relevant experience working in a leadership position.
Retail management and retail operations experience.
Experience collaborating closely with a team.
Strong leadership and willingness to take responsibility for others.
Confidence in team coaching and development.
Effective communication skills.
Analytical problem-solving ability and capability to work with numbers and manage statistics.

Responsibilities

Own the total omni customer experience and ensure visual and commercial curation follows store-format, global, and regional guidelines.
Represent the H&M brand positively in customer interactions and ensure teams provide personal service, share fashion and product knowledge, guide customers, and actively sell products.
Establish, analyze, and follow up on sales and budget goals; create plans to optimize results and profits.
Ensure teams promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
Schedule to the budgeted-hours plan in line with sales budgets and commercial activities.
Ensure fitting-room and checkout routines, including transactions, returns, and exchanges, are followed correctly.
Identify store strengths, opportunities, commercial opportunities, and competitor activity; act on relevant findings.
Manage store maintenance cost-effectively and ensure people and operational administrative routines are handled correctly.
Keep current with fashion, trends, styles, brands, products, competitors, and relevant influencers; ensure understanding of local customers, competition, and trends.
Recruit, onboard, upskill, develop, and manage the performance of store talent; complete performance evaluations and succession planning.
Retain and share knowledge and skills with the team; collaborate with the Area team and store leadership team, including VMs.
Plan and schedule teams; maintain excellent communication and professionalism, including regular meetings to inform, motivate, and inspire colleagues.
Ensure store procedures, routines, security, and legal requirements are followed.
Participate in relevant onboarding, introduction processes, training, and courses.
Maintain a clean and tidy sales floor and back of house, high fashion quality, visual and commercial product presentation, and garment care.
Ensure good stock levels and provide allocation input to relevant area or sales-market colleagues.
Support daily store opening and closing routines and processes.
Ensure garment-cycle, delivery, presentation, and fitting-room routines meet standards and use provided tools and technology.
Maintain best practices for in-store omni services and technology, including Instore Care App, Click & Collect, and Smart Store.
Maintain price signs across the store in accordance with guidelines and global, local, regional, and sales-market strategies.
Maintain back-of-house areas, including key information, health and safety, and tidiness.

Benefits

Staff discount across H&M Group brands, including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, and Afound.
H&M Incentive Program (HIP).
Medical, pharmacy, vision, and dental coverage.
Employee Assistance Program.
Vacation, wellness, holiday, and parental pay.
401(k).
Commuter benefits.
Health and dependent-care flexible spending accounts.
Additional voluntary benefits.
Wellness and family support programs.
Paid leave programs and paid time off, including a community day.
Development opportunities around the globe.
Access to Colleague Resource Groups and networking opportunities.