Store Manager

Team Builder Recruiting•Lititz, PA

30d•$62,000 - $68,000•Onsite

About The Position

Lead a dynamic garden retail team where no two days look the same, and your leadership directly shapes the customer experience. At Esbenshade's Garden Centers, we're more than just a place for plants — we're a family-owned business with deep community roots, an entrepreneurial spirit, and a passion for helping things grow. For more than 60 years, we've built a trusted reputation for quality products, exceptional customer service, and relationships that stand the test of time. Our success is driven by a hardworking, collaborative team that values fresh ideas, takes pride in what we do, and embraces opportunities to grow, lead, and make a lasting impact.

Requirements

5+ years of retail management experience, preferably within a garden center, nursery, greenhouse, or related retail environment, with the ability to build strong teams and maintain a positive workplace culture.
Ability to communicate professionally and build strong relationships with employees, customers, vendors, and leadership.
Strong time management, problem-solving, and organizational skills with the ability to balance multiple priorities in a fast-paced seasonal environment.
Self-directed, dependable, and flexible in changing retail and seasonal conditions.
Comfortable using POS and inventory systems while working in active retail and greenhouse environments that require extended standing, lifting, and exposure to varying temperatures.
Committed to teamwork, customer service, and supporting a collaborative, hardworking culture.
POS and inventory systems experience
Customer service experience is a plus

Responsibilities

Oversee day-to-day operations for the Lititz retail location, including nursery, greenhouse, garden center, design, and customer service departments.
Lead, coach, & support department managers, team leads, and retail associates across seasonal operations.
Manage staffing, scheduling, team development, performance management, and shared store opening and closing responsibilities.
Maintain high standards for store presentation, safety, operational consistency, and customer experience across the store and nearby retail locations.
Partner with department leaders and buyers to support merchandising, purchasing, inventory management, and seasonal product planning.
Monitor store performance metrics, support revenue and profitability goals, and ensure accuracy in POS and inventory systems.
Resolve escalated customer concerns with professionalism and a solution-oriented approach.