Store Manager

GEORGICA PINE CLOTHIERS•Litchfield, CT

About The Position

J.McLaughlin is seeking a highly motivated, results-driven Store Manager for its retail store. The role leads the team in achieving goals while upholding company ideals and standards, with a focus on classic American Sportswear, personalized customer service, and building meaningful relationships with customers and the local community. The Store Manager serves as a brand ambassador and is responsible for all aspects of the store business, including sales, customer service, visual merchandising, team development, staffing, and operations. The Store Manager creates a customer- and team-focused culture of kindness, develops productive client and community relationships, and ensures the store operates efficiently and profitably. The position also partners with the District Manager, Human Resources, store teams, community organizations, and the corporate office to support business objectives and company standards.

Requirements

Strong management and leadership skills.
Strong analytical and problem-solving skills.
Team player with strong communication and interpersonal skills.
Proven track record of achieving sales goals and accountability for results.
Positive and self-motivated.
Consistently demonstrates accountability, reliability, and professionalism.
High energy and results driven.
Adapts positively to change.
Able to multitask while keeping the customer the top priority.
Able to work various shifts, including weekends and holidays.
Comfortable standing for long periods of time.
Able to lift up to 30 pounds.

Nice To Haves

Three or more years of retail management experience preferred.
Bachelor’s degree or equivalent experience.

Responsibilities

Embrace the company culture as a brand ambassador and develop productive, profitable relationships with clients and the community.
Motivate and engage the store team by setting clear goals and expectations.
Provide exemplary client service and foster a customer-centric, friendly retail environment that encourages loyalty.
Use business acumen to make effective decisions and manage store operations efficiently and profitably.
Manage hiring, scheduling, training, merchandising, loss prevention, customer service, expenses, payroll, and inventory.
Create and maintain a culture of kindness focused on clients and the team.
Recruit and hire top talent.
Train and develop the team in selling skills, product knowledge, and operations.
Conduct performance appraisals and coach employees in the moment to maximize sales and motivate the team.
Develop and implement a client outreach plan using clienteling tools.
Use the POS system effectively to provide service.
Partner with community organizations and charities to host store events and trunk shows.
Drive sales through product knowledge and appropriate client suggestions.
Hold the team accountable for achieving goals, monitor sales trends, and execute plans to maximize sales.
Communicate business needs effectively with the District Manager and store teams.
Share best practices, ideas, and information with peers and build productive relationships across markets.
Respond to customer questions, inquiries, and concerns and resolve issues in a timely manner.
Communicate and execute direction from Retail Operations and the Corporate Office.
Plan and prioritize workload while keeping the customer the top priority.
Merchandise the sales floor to maximize sales and follow visual directives and standards.
Maintain a clean and organized store.
Partner with the District Manager and Human Resources on employee relations and performance issues in accordance with company policy.
Adhere to and enforce company policies, procedures, and standards of professionalism.
Lead by example and maintain the highest level of integrity.