Store Manager (Store 1402)

GameStop•Northridge, CA

About The Position

The Store Manager is responsible for all facets of store operations and directly influences the performance of everyone who interacts with guests. Using GameStop’s buy, sell, trade, and reservation business model and the Circle of Life, the Store Manager develops and promotes a sales culture by creating individualized solutions for guests, delivering outstanding service, and maintaining a store environment that meets or exceeds sales and profit goals. The role supervises retail staff, with staffing needs varying by store size, location, and sales volume. The Store Manager leads store operations and staff, provides and models best-in-class guest service, and supports the store’s visual, operational, and sales initiatives. The position oversees hiring, onboarding, training, scheduling, performance feedback, payroll, inventory, loss prevention, financial procedures, safety, and daily administrative duties. The role also ensures that merchandise is presented and organized appropriately, Omni-Channel orders are fulfilled and shipped daily, and store policies and procedures are followed.

Requirements

Provide proof of identity and eligibility to legally work in the United States.
Be at least 18 years of age.
High school diploma or equivalent required.
At least 1 year of retail management experience required.
Possess strong people skills and an outgoing, welcoming personality; provide genuine, individualized guest assistance.
Demonstrate clear verbal and written communication and listening skills in English, in person and by phone.
Work independently and as a team leader, completing assigned tasks in a timely manner.
Meet leadership expectations for attendance, personal appearance, safety, and maintaining a respectful workplace.
Operate a POS computer system and use basic mathematics and alphabetizing skills.
Complete required paperwork, follow written, oral, or diagram-based instructions, and convey instructions to others.
Execute financial tasks in accordance with company policy.
Achieve objectives in a fast-paced, rapidly changing environment; manage pressure and stressful situations constructively; use creativity and problem-solving skills.
Be reliable and trustworthy, use good judgment, and be able to work alone.
Work 40 hours per week, with flexibility for extended hours or days, including nights, weekends, some holidays, and occasional overtime.
Stand and move throughout the store unassisted for up to 12 hours per day.
Bend, stoop, crouch, balance, stretch, reach, climb ladders, and lift merchandise weighing up to 30 lbs. from ground level to a minimum height of 4 feet.
For stores on military bases, possess or acquire during onboarding a working understanding of military ranks and related insignia.

Nice To Haves

Associate’s degree or accredited bachelor’s degree with an emphasis in business, marketing, merchandising, or a related field.
At least 3 years of retail sales, guest service, and/or management or leadership experience.
Video game knowledge.
Bilingual English/Spanish speaking and writing skills.

Responsibilities

Manage and lead store operations and provide and model best-in-class guest service.
Support the total shopping environment, including visual and operational elements, sales initiatives, and guest relationships.
Process guest purchases and returns accurately using the POS system, and respond to guest questions and phone calls professionally.
Promote GameStop guest benefits, including reservations, trade-ins, and the Pro Rewards loyalty program.
Recruit, interview, hire, assess, develop, and retain associates; ensure required onboarding, job training, and compliance training are completed.
Communicate with store associates and the District Manager to implement store initiatives.
Set guest service expectations, train associates, and supervise and delegate tasks to Sales Associates, Retail Keyholders, and Assistant Store Managers.
Schedule associates according to guidelines, account for required breaks and meals, and maintain staffing levels that support guest service.
Approve payroll, enter paid time off, make time edits, and verify associates are paid for all time worked.
Provide recognition and performance feedback, including written feedback in the Workday / HR service management system.
Maintain clean, organized, properly merchandised store areas and ensure fixtures and equipment are in working order.
Ensure Omni-Channel orders are fulfilled and shipped daily.
Perform inventory counts, restock merchandise, and ensure products are represented, organized, and alphabetized on the sales floor.
Protect company assets through inventory control, loss prevention, scam awareness, safety practices, and required bank deposits; visually inspect associate packages or belongings when appropriate.
Lead the team in meeting sales, profit, and shrink goals and complete related administrative and operational duties.
Count, balance, and reconcile daily transactions; complete closeout paperwork and deposit slips; maintain sufficient cash and change; and make deposits according to established guidelines.
Verify shipments, record discrepancies, conduct merchandise counts, and communicate inventory discrepancies to the District Manager.
Process defectives, recalls, and stock pulls accurately and promptly, ensuring boxes are labeled and include packing lists.
Maintain awareness of associate and guest safety, address hazards, and report injuries according to company guidelines.
Maintain neat and organized store records and files and keep manuals up to date.
For stores on military bases, form professional partnerships with appropriate military personnel, including the Supply Base Leader.
Adhere to GameStop policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct.