Store Manager - 794

CNG Holdings•Weatherford, TX

13d

About The Position

The Store Manager leads the daily operations and profitability of one or more retail locations operated by Check ‘N Go, Allied Cash, or Cash Store, brands within CNG Holdings, Inc. The role is accountable for site operations, sales, customer service, cash handling, regulatory compliance, and store-level leadership. The Store Manager supports staff development and training, helps the store achieve performance targets, maintains staff schedules, and may assist with coverage at other stores in the district. The position may serve as the on-site lead for one or more Assistant Store Managers and requires travel to stores within the assigned district, with possible travel to neighboring districts and overnight stays. CNG Holdings, Inc. provides financial products and services intended to help customers improve their financial situations. Associates are expected to demonstrate the company’s values of inclusion, transparency, accountability, and focus. The company states that it is committed to hiring and retaining a diverse workforce and is an Equal Opportunity/Affirmative Action Employer.

Requirements

High school diploma, GED, or equivalent experience.
At least 2 years of experience in sales, customer service, and cash handling.
Exceptional customer service, active listening, and verbal and written communication skills.
Proficiency in Microsoft Office programs.
Ability to multitask, prioritize, work autonomously, and provide store-level leadership.
Must have reliable personal transportation in accordance with company policy; public transportation or transportation from family or friends does not qualify.
Must maintain a valid driver’s license and valid automobile insurance while employed.
Ability and willingness to consistently embody the company’s core values of accountability, inclusion, transparency, and focus.
Ability to travel to all stores within the assigned district using a personal vehicle; travel to neighboring districts and overnight travel may be required.
Must work assigned shifts as scheduled.
Ability to stand for long periods, use a phone extensively, view computer screens and type for extended periods, and lift up to 50 pounds, with or without reasonable accommodations.

Nice To Haves

At least 1 year of supervisory experience.

Responsibilities

Educate customers about the product portfolio and present products or services that meet their needs.
Listen actively to customers, clarify information, and address or diffuse customer complaints; escalate unresolved issues to the District Director of Operations or Corporate Office.
Respond professionally and accurately to general questions, applications, requests, sales, courtesy calls, and collection calls in accordance with federal regulations, store procedures, and district or region expectations.
Handle and count currency, cash, and coins; manage the cash drawer and deposits; move cash between the secure safe and cash drawer; and potentially make bank deposits or pickups.
Balance batch receipts against store sales reports at the end of the day and help resolve over/short discrepancies.
Verify customer information.
Process transactions accurately and according to company policy, including loans, check cashing, and Net Spend transactions.
Comply with federal and state regulations and company policies and procedures; complete compliance training and quarterly I Agree requirements on time.
Coordinate store operations, development, and training to support achievement of metric targets.
Maintain the store staff schedule and help cover other stores in the district.
Support store staff in delivering excellent customer service and reinforcing the sales culture.
Assist the District Director of Operations with recruiting, selecting, and onboarding Assistant Store Managers in the district.
Travel to stores within the assigned district and potentially to neighboring districts; overnight travel may be required.
Work assigned shifts as scheduled.
Perform other duties as assigned.