Store Manager (Store 1142)

GameStop•Manchester, NH

About The Position

The Store Manager is responsible for all facets of store operations and directly influences the performance of everyone who interacts with guests. Using GameStop’s buy, sell, trade, and reservation business model and its Circle of Life, the Store Manager develops and promotes a sales culture by creating individualized, complete solutions for guests and providing outstanding service through professional conduct and a shared passion for gaming. The role supports the overall store environment to meet or exceed sales and profit goals, ensures products are easy to see and buy, shares product and gaming knowledge, maintains a clean and organized shopping environment, and grows guest loyalty and repeat business. The Store Manager supervises retail staff, with staffing levels varying by store size, location, and expected sales volume, and manages and leads in a multiunit capacity. This position leads guest service, sales, staffing, training, scheduling, payroll, merchandising, inventory, loss prevention, safety, and daily store administration. The Store Manager works 40 hours per week and must be flexible to work extended hours or days as necessary, including nights, weekends, some holidays, and occasional overtime. The position requires standing and moving throughout the store for up to 12 hours per day and performing specified lifting, reaching, bending, and ladder-climbing tasks. GameStop provides equal employment opportunities and reasonable accommodations to qualified individuals with disabilities in accordance with applicable law. Job duties and qualifications may change based on business conditions and needs.

Requirements

Proof of identity and eligibility to legally work in the United States.
Must be at least 18 years of age.
High school diploma or equivalent.
At least 1 year of retail management experience.
Strong people skills and an outgoing, welcoming personality; provide genuine, individualized assistance to guests.
Clear verbal and written communication and listening skills in English, both in person and by phone.
Ability to work independently and lead a team, completing assigned tasks in a timely manner.
Meet leadership expectations for attendance, personal appearance, safety, and respectful workplace conduct.
Ability to operate a POS computer system.
Basic mathematics, currency-handling, and alphabetizing skills; ability to complete paperwork properly.
Ability to understand written, oral, or diagrammed instructions and convey instructions to others.
Ability to perform financial tasks in strict accordance with company policy.
Ability to meet objectives and lead in a fast-paced, rapidly changing environment.
Ability to work 40 hours per week, with flexibility for extended hours or days, nights, weekends, some holidays, and occasional overtime.
Ability to manage pressure and stressful situations constructively without affecting guest interactions; creativity and problem-solving ability.
Reliability, trustworthiness, good judgment, and ability to work alone.
Ability to stand and move throughout the store unassisted for up to 12 hours per day; bend, stoop, crouch, balance, stretch, reach, and climb ladders; lift merchandise weighing up to 30 pounds from ground level to at least 4 feet; and use basic fine and gross motor skills.

Nice To Haves

Associate’s degree or accredited bachelor’s degree emphasizing business, marketing, merchandising, or a related field.
At least 3 years of retail sales, guest service, and/or management or leadership experience.
Video game knowledge.
Bilingual English/Spanish speaking and writing skills.
For positions in stores located on military bases, a working understanding of military ranks and related insignia, which may be acquired during employment onboarding.

Responsibilities

Manage and lead store operations in a multiunit capacity, supporting the store’s sales and profit goals.
Model best-in-class guest service by greeting guests, responding to questions and concerns, helping with gaming needs, explaining promotions, recommending products, applying selling behaviors, and thanking guests.
Support the complete shopping environment, including visual and operational standards, sales initiatives, and guest relationships that encourage repeat business.
Process purchases and returns accurately in the Point-of-Sale (POS) system, including handling change, bagging merchandise, and providing receipts.
Respond to guest comments and questions in person and by phone, using GameStop’s prescribed phone greeting.
Promote guest benefits including reservations, trade-ins, and the Pro Rewards loyalty program.
Recruit, interview, hire, assess, develop, and retain high-performing associates.
Ensure associates complete onboarding, job training, and compliance training before independently opening or closing a shift; ensure they understand job duties, policies, inventory control, loss prevention, safety, financial protocols, and ethical responsibilities.
Communicate with store associates and the District Manager to implement company initiatives according to plan.
Set guest-service expectations and train associates on their responsibilities, policies, procedures, practices, and guidelines.
Supervise and delegate work to Sales Associates, Retail Keyholders, and Assistant Store Managers.
Schedule associates according to guidelines and ensure required breaks and meals are accounted for; maintain staffing levels that support guest service.
Approve payroll, enter paid time off, make time edits, and verify associates are paid for all time worked.
Provide timely recognition and performance feedback, including entering written feedback for each associate in Workday or the HR service management system.
Maintain neat, clean, organized, and properly merchandised store areas, including restrooms, and ensure fixtures and equipment are working properly.
Ensure Omni-Channel orders are fulfilled and shipped daily.
Perform inventory counts at the home store and other stores in the district or region; stock and restock merchandise and keep sales-floor products represented, organized, and alphabetized.
Protect company assets through inventory control, loss prevention, scam awareness, safety practices, required bank deposits, and appropriate inspection of associates’ belongings at closing or shift end.
Lead the store team in meeting or exceeding sales, profit, and shrink goals and complete required administrative and operational work.
Count, balance, and reconcile daily transaction totals in the POS system; accurately complete closeout paperwork and deposit slips, maintain adequate cash and change, and make deposits according to established guidelines.
Check shipments for discrepancies or shortages, record discrepancies in the POS system, conduct inventory counts, and communicate discrepancies to the District Manager.
Process defective merchandise, recalls, and stock pulls promptly and accurately, ensuring boxes are labeled and include packing lists.
Maintain awareness of associate and guest safety, address potential hazards immediately, and report injuries according to company guidelines.
Keep store records and files organized and ensure manuals are current.
For stores on military bases, form professional partnerships with appropriate military personnel, including the Supply Base Leader.
Follow GameStop policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct.