General Manager - Subway 210

BFS Foods Inc•Morgantown, WV

About The Position

The Store Manager optimizes the operating profit of the store and builds its reputation for excellent customer service. The role grows sales across retail categories and implements best practices across the retail offer. The Store Manager recognizes and develops capable employees through ongoing training and is responsible for financial performance, people management, business operations, inventory, customer service, and occupational health and safety.

Requirements

Maintain high personal standards in presentation and work habits.
Demonstrate sales growth, financial management, and analytical judgment.
Apply strategic thinking, planning, and alignment.
Manage inventory effectively.
Collaborate and negotiate with others.
Be focused on compliance and processes.
Maintain store cleanliness and hygiene.

Responsibilities

Manage and track store sales, net profit, and overall store business.
Recruit and select employees, and oversee Sandwich Artists, Shift Managers, and Assistant Managers.
Train and induct new employees according to Subway training requirements; coach employees and lead by example.
Prepare staff rosters in line with budgeted labor and hours.
Conduct employee counseling and investigation meetings, escalate employee issues to the District Supervisor, complete quarterly appraisals, and mentor Assistant Managers as needed.
Develop and monitor labor budgets and man-hours.
Handle invoicing, ordering, daily banking, stock and sales paperwork, employee pay and timesheets, cash variances, and wastage.
Maintain full compliance with Subway and council guidelines.
Manage inventory and stock control, including weekly stocktakes and reports.
Analyze weekly sales and inventory reports to improve business performance.
Direct and perform housekeeping to maintain store cleanliness and presentation.
Create and implement local store marketing plans.
Complete required courses as directed by the District Supervisor.
Ensure safety procedures are followed, provide a safe environment for employees and customers, and report accidents according to company process.
Promote high customer service standards and provide customer service for sales, inquiries, and complaints.
Handle unresolved or escalated customer complaints.
Maintain high personal standards of presentation and work habits.
Maintain store cleanliness and hygiene and perform other similar duties as assigned.