Retail Store Manager - 2152
About The Position
The Store Manager oversees daily store operations and leads a team to achieve business results and deliver exceptional customer experiences. The role covers team development, customer satisfaction, inventory management, asset protection, and financial performance. The Store Manager coaches employees, drives growth, and works with a wide variety of merchandise, including jewelry, electronics, tools, and, in FFL locations, firearms. Certification for firearms is provided. Store Managers may earn an hourly wage of $14.70–$25.00, plus monthly store-performance bonus opportunities. Most stores are open from 9 AM to 6 PM, and many are closed on Sundays. The position requires a flexible retail schedule, including weekends and holidays. The role description outlines general duties and may be modified as needed. Employment offers require agreement to a binding arbitration process.
Requirements
- At least 18 years old.
- High school diploma, GED, or equivalent experience.
- At least 2 years of management and customer service experience.
- Strong leadership, coaching, and employee development skills.
- Experience recruiting, developing, and retaining talent.
- Ability to analyze business results and drive performance improvements.
- Ability to stand, walk, lift up to 50 pounds, and perform physical tasks.
- Flexible availability for a retail schedule, including weekends and holidays.
- Comfort working with a variety of merchandise; firearms may be present in FFL locations, with certification provided.
- Strong customer service and communication skills.
- Basic computer and point-of-sale system proficiency.
- Strong organizational, problem-solving, and multitasking abilities.
- Willingness to assist customers or retrieve merchandise from exterior areas.
Nice To Haves
- Retail, sales, or multi-unit retail experience preferred.
- Bilingual applicants are encouraged to apply.
Responsibilities
- Lead all aspects of daily store operations.
- Deliver exceptional customer service and promote a customer-focused culture.
- Recruit, hire, train, coach, and develop team members.
- Drive sales, loan, and profitability goals.
- Analyze business results and implement action plans to improve performance.
- Manage inventory, merchandising, and store presentation standards.
- Oversee asset protection, cash handling, and operational compliance.
- Monitor loan and buying transactions for accuracy and integrity.
- Build customer relationships and support new customer acquisition efforts.
- Communicate goals, expectations, and performance objectives to team members.
- Maintain product knowledge across a wide variety of merchandise categories.
- Perform other duties as assigned.
- Assist customers or retrieve merchandise from exterior areas as needed.
Benefits
- Competitive hourly pay.
- Monthly store-performance bonus opportunities.
- Earned Wage Access available after day 2.
- Employee discounts starting day one.
- Medical, dental, vision, life, and supplemental benefits, subject to eligibility.
- Vacation and sick/personal time based on tenure and applicable state and local requirements.
- 401(k) auto-enrollment after 6 months, subject to age requirements.
- Tuition reimbursement opportunities for eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
