Store Manager

Extra Space Storage • Denville, NJ

11d

About The Position

The Store Manager oversees the daily operations of one or more self-storage locations with limited direct supervision. The role is responsible for maintaining high cleanliness standards, accurate financial reporting and controls, and operational excellence. Store Managers build customer relationships through in-person and phone interactions, follow a structured sales process, and manage customer accounts. This position works across multiple stores in the district. The office closes at 6 p.m., and the specified location is closed on Sundays.

Extra Space Storage describes itself as the largest self-storage company in the United States by store count, with more than 4,000 stores nationwide. It seeks responsible, passionate, and innovative leaders to manage day-to-day operations at its self-storage facilities.

Requirements

• At least 2 years of customer-facing work experience.
• A current, valid driver's license and access to a reliable personal vehicle for daily bank deposits and travel to other sites as needed, except in New York City and Brooklyn.
• High school diploma or GED.

Nice To Haves

• Leadership experience is preferred but not required.
• Sales experience is preferred.
• College education is a plus.

Responsibilities

• Build and maintain customer relationships by identifying storage needs and providing tailored solutions.
• Maximize sales objectives through unit rentals, unit insurance, and moving supplies.
• Maintain site cleanliness through ongoing maintenance, including sweeping, mopping, and grounds maintenance, covering the office, storage buildings, and surrounding areas.
• Perform daily site safety inspections, including lock checks.
• Address and resolve customer concerns related to billing, security, auctions, and proper site usage.
• Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits.
• Oversee administrative tasks, including maintaining auction files, following up on delinquent accounts, monitoring store budgets, and preparing and delivering bank deposits.
• Establish and maintain professional relationships with Extra Space employees to support the company culture.
• Perform additional duties as assigned.

Benefits

• Daytime hours and potential for Sundays off, depending on location.
• Growth opportunities throughout the U.S.
• Competitive starting pay.
• Paid time off accrued throughout the year, increasing with years of service.
• Generous 401(k) match with Traditional and/or Roth choices.
• Affordable medical benefit options, with up to a $1,000 annual employer contribution to a Health Savings Account.
• EXTRA Healthy Wellness Program with rewards toward the medical premium.
• BenefitHub discounts on apparel, auto, electronics, entertainment, pets, travel, and other offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED