Store Manager, Full-Time - Henderson

Reformation•Dallas, TX

9h•$70,000 - $80,000•Onsite

About The Position

The Store Manager leads and executes the efforts required to achieve individual store goals, balancing sales, customer experience, operations, and team development. The role is accountable for store performance and operational execution, including revenue, budget, payroll, inventory, loss prevention, facility standards, and merchandising. The Store Manager acts as a brand ambassador, promotes Reformation’s sustainability story, and creates an elevated customer experience while building loyal client relationships. Reporting to the Regional Director, the Store Manager leads the day-to-day performance of the retail team, including hiring, training, coaching, performance feedback, career development, reviews, and corrective actions. The role works with corporate and cross-functional partners to improve business results, communicate product and sales performance, and support a positive employee experience. The position requires availability for at least 40 hours per week, daily open availability across all seven days, and a flexible schedule that may include days, nights, weekends, and holidays as required by business needs.

Requirements

Minimum of 5 years of retail experience.
Minimum of 4 years of retail management experience.
Experience in a sales or retail organization and/or an operationally intensive business.
Ability to work in a fast-paced, cross-functional team environment.
Strong interpersonal skills and ability to interact effectively with diverse personalities.
Self-motivation and drive to take on new challenges and pursue continuous personal and team development.
Ability to set clear objectives and inspire the team to reach its potential.
Ability to set operational efficiency standards, follow processes and systems, maximize team and business results, and identify improvement opportunities.
Ability to collaborate strategically with cross-functional partners toward shared business outcomes.
Proactive, entrepreneurial sense of urgency and ability to prioritize important work.
Ability to identify and evaluate new business opportunities.
Understanding of retail labor laws.
Availability to work at least 40 hours per week, with daily open availability across a seven-day work week and flexibility for days, nights, weekends, and holidays if required.

Nice To Haves

GSuite experience.

Responsibilities

Measure and monitor sales performance, taking action to improve business performance when needed.
Own operational execution of the store to achieve revenue targets while balancing budget and expenses.
Use business acumen to understand business drivers and opportunities and develop solutions.
Meet and exceed store sales goals.
Deliver an elevated client experience as a brand ambassador, embodying brand values and educating customers about Reformation and sustainability.
Lead the sales floor and provide excellent customer service with a customer-first approach that builds loyal client relationships.
Assist customers, monitor team and technology interactions, and provide in-the-moment coaching.
Schedule staff effectively to balance sales and service, place the right people at the right time, and meet payroll goals.
Deliver and maintain strong customer experience NPS scores.
Maintain inventory accuracy and controls, and lead and train the team on consistent execution.
Contribute to loss prevention, set expectations, and own related team training.
Ensure facility maintenance, presentation, and organization.
Lead merchandising presentation and concept standards, using retail and product reporting to improve customer experience and business productivity.
Provide real-time and weekly product and sales performance feedback to corporate partners to influence allocations and business results.
Maintain brand and concept standards on the selling floor and train support staff in visual and digital merchandising.
Manage day-to-day retail team performance and support career development and a positive employee experience.
Hire, train, and develop the store team across areas of the business.
Provide performance feedback to support growth, change, and results.
Work with the Regional Director to improve store culture through activations, recognition, and communication.
Own employee reviews, development plans, disciplinary actions, and corrective actions.

Benefits

Employer-sponsored private medical insurance for eligible employees.
Dental insurance for eligible employees.
Vision insurance for eligible employees.
Commuter benefits.
Paid time off policies including vacation, sick leave, and company holidays for eligible employees.
Retirement planning support, including the option to invest in ESG-aligned funds, for eligible employees.
Fertility care support through Carrot and up to $5,000 USD reimbursement for related fertility expenses after one year of employment.
Annual donations to community efforts.
Clothing discount.
Culture events, including Ref Values week and Volunteer Time Off.