Store General Manager - Henderson, NV

Petco•Henderson East, NV

2d•Onsite

About The Position

The Store General Manager leads a high-performing Petco Pet Care Center, putting pets first while inspiring partners, delighting customers, and delivering strong business results. The manager owns the business and is accountable for people, performance, and processes, serving as a role model for effective leadership. The role builds engaged teams, drives profitable growth, and ensures high standards of animal care, safety, and customer experience. The position is primarily performed in a Pet Care Center retail environment, with regular presence on the sales floor to lead by example and engage with partners, customers, and pets. Most work is indoors, although occasional duties may take place outside the center, including bank deposits, merchandise transport, and community events. The role includes frequent standing and walking, bending, kneeling, reaching, and lifting, and requires safely moving merchandise, supplies, or animals weighing up to 50 pounds. It also involves customer assistance and cashiering or point-of-sale transactions, as well as working near animals and possible exposure to animal dander, odors, noises, and cleaning chemicals. Flexible availability is required to support operating hours, including evenings, weekends, and holidays. Limited travel may be required for training, meetings, or community engagement. Reasonable accommodation may be made for qualified individuals with disabilities to perform the essential functions.

Requirements

At least 3 years of management experience; retail leadership is preferred.
Strong people leadership, coaching, and talent development skills.
Solid business, financial, and operational acumen.
Excellent communication, problem-solving, and organizational abilities.
Genuine passion for pets and customer service.
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
Flexible availability to work during Pet Care Center operating hours, including evenings, weekends, and holidays.

Nice To Haves

Retail leadership experience.
High school diploma or GED.

Responsibilities

Champion the health, safety, and humane care of animals and ensure Petco standards and policies are consistently met.
Create a welcoming, supportive environment for pets and pet parents, and lead with integrity and transparency.
Attract, hire, train, coach, and develop diverse talent across Pet Care Center roles.
Build an inclusive, energized, collaborative team culture where partners are engaged, supported, and empowered.
Develop leadership bench strength and succession plans; manage performance, coaching, accountability, learning, and career development.
Drive sales growth, profitability, and operational excellence; analyze results, identify opportunities, and take action to improve performance.
Manage labor, payroll, and expenses to maximize productivity and results.
Execute merchandising, inventory, and operational processes to brand and safety standards.
Meet or exceed sales, profitability, and operational goals using Petco tools, programs, and insights.
Review and act on reporting, audits, and Pet Care Center visits.
Ensure safe opening and closing procedures and adherence to security protocols.
Maintain store appearance, cleanliness, and safety standards.
Protect pets, partners, and merchandise through loss prevention and inventory controls.
Complete administrative, payroll, and inventory tasks accurately and on time.
Represent Petco in the community through local events, adoption initiatives, and partnerships.