Store Manager

Extra Space Storage • Norfolk, VA

11d

About The Position

The Store Manager oversees the daily operations of one or more self-storage locations with limited direct supervision. The role ensures the facility meets cleanliness standards, maintains financial accuracy through effective reporting and controls, and delivers operational excellence. Store Managers build customer relationships through in-person and phone interactions, use a structured sales process, and manage customer accounts. The position is day shift; the office closes at 6 p.m., and this location is closed on Sundays.

Extra Space Storage describes itself as the largest self-storage company in the United States by store count, with over 4,000 stores nationwide. The company seeks responsible, passionate, and innovative leaders to manage day-to-day operations at its self-storage facilities.

The role includes indoor and outdoor responsibilities, from sedentary desk work to physical tasks, with varying physical demands and exposure to seasonal weather. Regular tasks include standing, walking, climbing stairs, bending, sitting, and lifting. Employees regularly lift or move items up to 35 pounds and occasionally up to 50 pounds.

Requirements

• At least 2 years of customer-facing work experience.
• A current valid driver’s license and access to a reliable personal vehicle for daily bank deposits and travel to other sites as needed, except in New York City and Brooklyn.
• High school diploma or GED.

Nice To Haves

• Leadership experience.
• Sales experience.
• College education.

Responsibilities

• Build and maintain strong customer relationships by identifying storage needs and providing tailored solutions.
• Maximize sales objectives through unit rentals, unit insurance, and moving supplies.
• Maintain site cleanliness through ongoing facility and grounds maintenance, including sweeping and mopping.
• Perform daily site safety inspections, including lock checks.
• Address and resolve customer concerns related to billing, security, auctions, and proper site usage.
• Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits.
• Complete routine administrative tasks, including maintaining auction files, following up on delinquent accounts, monitoring store budgets, and preparing and delivering bank deposits.
• Establish and maintain professional relationships with Extra Space employees to protect the company culture.
• Perform additional duties as assigned.

Benefits

• Daytime hours with the potential for Sundays off, depending on location.
• Growth opportunities throughout the U.S.
• Competitive starting pay of $17.00–$18.00 per hour.
• Paid Time Off accrued throughout the year, increasing with years of service.
• Generous 401(k) match with Traditional and/or Roth options.
• Affordable medical benefit options with up to a $1,000 annual employer contribution to a Health Savings Account.
• EXTRA Healthy Wellness Program with rewards toward medical premiums.
• BenefitHub discounts on apparel, auto, electronics, entertainment, pets, travel, and other items.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED