Store Manager II - 90 West - Lake City

TD Bank • Lake City, FL

1d • Onsite

About The Position

The Store Manager II develops, leads, and contributes to the growth and profitability of a Consumer Business portfolio, including deposits, loans, fees, and expenses. The role leads, coaches, and motivates the Store team to deliver a strong employee and customer experience while achieving business results through tailored solutions and referrals. The Store Manager focuses on deepening customer relationships, putting customers first, and connecting them with appropriate specialists and advice.

This position manages a medium-sized store and team, oversees store performance and operations, and may manage multiple locations or a diverse and complex customer base. It sets goals, develops employees, manages performance and compensation decisions, and handles disciplinary matters as needed. The manager is accountable for store and individual performance metrics, acts as a peer mentor to developing store managers, and serves as the highest escalation point within the store for customer, internal-group, and partner issues. The role originates loan applications, handles lending conditions, conducts loan closings, and maintains active NMLS registration.

The Store Manager leads customer service and advice delivery, builds community and business relationships, develops strategies to grow the store portfolio, manages budgets and expenses, and partners with specialists and other business lines. It also oversees operational excellence, risk management, regulatory compliance, colleague development, recruiting, scheduling, and the execution of team objectives. The position is classified as a loan originator and mortgage loan originator under applicable federal regulations and requires eligibility for employment with a covered financial institution and registration as a mortgage loan originator.

Requirements

• Undergraduate degree or equivalent experience.
• At least 4 years of related experience in retail, customer service, and/or financial services.
• Supervisory, leadership, and coaching experience.
• At least 4 years of proven business development experience, including the ability to conceptualize and implement strategies.
• At least 4 years of proven leadership and coaching experience.
• Small Business and Consumer lending experience.
• Knowledge of bank product lines and services and an understanding of Store operations and security.
• Proven ability to manage competing priorities and strategically align efforts and activities to meet Store goals and objectives.
• Strong financial analysis skills.
• Strong presentation, analytical, interpersonal, and collaborative skills with internal and external customers at all levels.
• Excellent verbal and written communication skills.
• Demonstrated ability to lead and motivate team members.
• Proficiency with the Microsoft Office suite.
• Active NMLS registration status; eligibility for registration as a registered mortgage loan originator is required.
• Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
• Satisfactory criminal background check and credit report check, and required statements or certifications regarding government-agency findings.

Nice To Haves

• Notary License.

Responsibilities

• Lead, coach, motivate, and develop the Store team to deliver a strong customer and colleague experience and achieve business results.
• Hire and recruit talent, set team goals and performance objectives, manage performance and compensation decisions, provide feedback and reviews, and address disciplinary matters as required.
• Manage a medium-sized Store and team, including Store portfolio, operations, budget, revenue, expenses, and performance metrics; manage multiple locations or complex customer bases when required.
• Develop Store-specific strategies to grow deposits, investments, loans, fees, and customer relationships.
• Use reporting and needs-based conversations to identify prospects and opportunities to acquire customers and deepen existing relationships.
• Partner with specialists and business lines, including Small Business, Commercial, Consumer Lending, Wealth, and Digital, to advise customers and grow the Store portfolio.
• Manage customer service and advice delivery; coach colleagues on products, services, sales conversations, and advice strategies.
• Handle escalated customer issues and participate in negotiation and problem resolution when necessary.
• Promote the Bank’s presence and brand in the community through business groups, initiatives, fundraisers, and other involvement.
• Oversee Store premises and ensure customer and colleague areas are professional and inviting; optimize colleague scheduling to meet customer demand.
• Oversee complex daily operational and administrative duties and achieve operational excellence.
• Originate loan applications, handle Conditions of Lending, and conduct loan closings.
• Maintain active NMLS registration and ensure compliance with applicable lending, banking, human resources, and conduct requirements.
• Identify, manage, and escalate risks and non-standard or high-risk transactions; maintain effective processes aligned with risk appetite and regulatory requirements.
• Share knowledge and expertise, encourage collaboration and escalation of business challenges, and support change through positive reinforcement.
• Develop team expertise and capabilities in line with business needs; foster a cohesive, diverse, fair, and equitable team environment.
• Act as a brand ambassador internally and externally; at higher levels, contribute to market or regional change management, performance management, and talent pipeline development.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Training and onboarding
• Online learning platform and mentoring programs
• Variable compensation and incentive awards may be available, generally through participation in an incentive plan

What This Job Offers

• Job Type: Full-time
• Career Level: Manager