Store Manager II - 90 West - Lake City

TD • Lake City, FL

2d • $91,000 - $136,240 • Onsite

About The Position

The Store Manager II leads a medium-sized bank store and its team, contributing to the growth and profitability of TD’s Consumer Business across deposits, loans, fees, and expenses. The role develops store-specific strategies, manages business performance and budgets, and is accountable for both store and individual performance metrics. The manager leads, coaches, and motivates colleagues to deliver a strong customer and employee experience, deepen customer relationships, and connect customers with appropriate specialists and advice.

The position oversees customer service, store operations, colleague scheduling, operational and administrative duties, risk management, and compliance. It serves as the store’s highest point of escalation for customer, internal-group, and partner issues, and may manage multiple locations or a diverse and complex customer base. The role originates loan applications, handles lending conditions, conducts loan closings, and requires active NMLS registration. It also builds community relationships and partners across business lines to grow the store portfolio and support customer needs.

This is a 40-hour position located in Lake City, Florida. The listed base salary range is $91,000–$136,240 USD. The position includes continuous sedentary work and use of standard office equipment, frequent sitting, standing, and walking, and occasional domestic travel and physical activities including lifting and bending.

Requirements

• Undergraduate degree or equivalent experience.
• At least 4 years of related experience in retail, customer service, and/or financial services.
• At least 4 years of experience with business development, including the ability to conceptualize and implement strategies.
• At least 4 years of leadership and coaching experience, including supervisory experience.
• Small Business and Consumer lending experience.
• Deep knowledge of banking, bank operations, business processes, and the risk profile of supported team processes.
• Knowledge of bank product lines and services, store operations, and security.
• Ability to manage competing priorities and strategically align work to meet store goals and objectives.
• Strong financial analysis skills.
• Strong presentation, analytical, interpersonal, and collaborative skills with internal and external customers at all levels.
• Excellent verbal and written communication skills.
• Demonstrated ability to lead and motivate team members.
• Proficiency with the Microsoft Office suite.
• Active NMLS registration and eligibility to register as a mortgage loan originator.
• Eligibility for employment with a covered financial institution under applicable Regulation Z standards.
• Satisfactory criminal background and credit report checks, and required statements or certifications regarding government findings.
• Ability to perform the physical activities described, including frequent sitting, standing, and walking and occasional lifting, bending, and other movements.

Nice To Haves

• Notary license.

Responsibilities

• Lead, hire, coach, develop, and motivate store colleagues; set objectives, monitor performance, provide feedback and reviews, and address performance or conduct matters.
• Manage a medium-sized store and team, including store and individual performance metrics and, if required, multiple locations or a diverse and complex customer base.
• Lead service and advice colleagues to improve customer and colleague experiences and achieve service targets and advice-plan objectives.
• Handle customer issues according to resolution guidelines, participating directly in negotiations and problem resolution when necessary.
• Promote the bank and build relationships in the community through business groups, initiatives, fundraisers, and other activities.
• Oversee store premises, customer and colleague areas, colleague scheduling, and complex daily operational and administrative duties.
• Create store-specific business growth strategies and use reporting to identify opportunities to acquire customers and deepen relationships, driving deposit, investment, and loan growth.
• Partner with Small Business, Commercial, Consumer Lending, Wealth, and other specialists to advise customers and grow the store portfolio.
• Manage the store budget and expenses to meet revenue and expense objectives.
• Develop prospect relationships through needs-based conversations and build relationships with personal, small business, and community centers of influence.
• Achieve operational excellence and ensure due diligence and accuracy in customer transactions and activities.
• Ensure colleagues understand and follow bank policies, procedures, codes of conduct, and applicable regulatory requirements; identify, manage, and escalate risk appropriately.
• Maintain a culture of risk management and control, oversee processes with moderate to high risk potential, and keep abreast of emerging issues and regulatory changes.
• Originate loan applications, handle Conditions of Lending, and conduct loan closings.
• Act as the highest point of escalation within the store for issues raised by customers, internal groups, or partners.
• Mentor developing store managers and provide coaching, guidance, and subject-matter expertise to colleagues.
• Recruit a diverse and qualified workforce, foster teamwork and an equitable environment, and support change management and talent development.
• Participate in ongoing training and coaching that supports referrals and collaboration across business lines.

Benefits

• Base salary and variable compensation or incentive awards, potentially including cash and/or equity awards through an incentive plan.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development, training, mentoring programs, and reward and recognition.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager