Store Manager II - Trenton

TD Bank • Trenton, NJ

11d • Onsite

About The Position

The Store Manager II develops, leads, and contributes to the growth and profitability of a consumer banking business by managing a store portfolio that includes deposits, loans, fees, and expenses. The manager leads, coaches, and motivates the store team to deliver a strong employee and customer experience, meet performance metrics, and grow customer relationships through needs-based advice, solutions, and referrals. The role oversees store operations, business development, risk management, customer service, and employee performance, and may manage multiple locations or a complex customer base. The position originates loan applications, handles lending conditions and loan closings, and maintains active NMLS registration. It is classified as a loan originator and mortgage loan originator under applicable federal regulations; eligibility requirements include background and credit checks and regulatory registration eligibility.

The manager develops strategies to grow the store portfolio, manages budgets and operating expenses, partners with specialists and other business lines, and ensures adherence to bank policies, procedures, regulatory requirements, and risk controls. The role also leads hiring, coaching, performance management, scheduling, and development of store colleagues, while promoting an inclusive, collaborative team and participating in community business groups and initiatives.

This position is based in Trenton, New Jersey, and lists 40 hours. Pay is $91,000–$136,240 USD. TD describes its total rewards package as including base salary and variable compensation or incentive awards, health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and recognition. The company also provides training and onboarding, development conversations, online learning, and mentoring programs.

Requirements

• Undergraduate degree or equivalent experience.
• At least 4 years of related experience in retail, customer service, and/or financial services.
• Supervisory, leadership, and coaching experience.
• At least 4 years of experience demonstrating business development skills, including conceptualizing and implementing strategies.
• At least 4 years of proven leadership and coaching experience.
• Small Business and Consumer lending experience.
• Knowledge of bank product lines and services and an understanding of store operations and security.
• Ability to manage competing priorities and strategically align efforts to meet store goals and objectives.
• Strong financial analysis skills.
• Strong presentation, analytical, interpersonal, and collaborative skills with internal and external customers at all levels.
• Excellent verbal and written communication skills.
• Demonstrated ability to lead and motivate team members.
• Proficiency with the Microsoft Office suite.
• Eligibility for employment with a covered financial institution under applicable Regulation Z standards.
• Eligibility for registration as a registered mortgage loan originator with NMLS under the SAFE Act.
• Satisfactory criminal background and credit report checks, and required statements or certifications regarding government agency or authority findings.

Nice To Haves

• Notary License.

Responsibilities

• Manage a store portfolio, including deposits, loans, fees, expenses, and overall growth and profitability.
• Lead, coach, and motivate the store team to deliver a positive customer and colleague experience and meet store and individual performance metrics.
• Hire, develop, and manage colleagues, including setting goals, making performance and compensation decisions, providing feedback, and addressing disciplinary matters as needed.
• Develop store-specific business strategies and use reporting to identify opportunities to acquire customers and deepen relationships, supporting deposit, investment, and loan growth.
• Partner with specialists and business lines, including Small Business, Commercial, Consumer Lending, Wealth, and Digital, to advise customers and grow the store portfolio.
• Originate loan applications, handle Conditions of Lending, and conduct loan closings.
• Manage the store budget and meet expense and revenue objectives.
• Promote the bank and its brand in the community through participation and leadership in business groups, initiatives, and fundraisers.
• Oversee customer service, advice conversations, problem resolution, customer experience targets, and execution of the advice plan.
• Ensure store premises and customer and colleague areas are professional and inviting, and oversee scheduling to meet customer demand.
• Oversee complex daily operational and administrative duties and promote operational excellence and transaction accuracy.
• Ensure colleagues understand and follow bank policies, procedures, regulatory requirements, and the Code of Conduct; identify, manage, and escalate risks and non-standard or high-risk activity.
• Maintain a culture of risk management and control and keep abreast of emerging issues, market trends, and regulatory requirements.
• Recruit a qualified and diverse workforce, foster a cohesive and equitable team, and support colleague development and change.
• Act as the highest point of escalation within the store for customer, internal-group, and partner issues.
• Maintain active registration status with the Nationwide Mortgage Licensing System and Registry (NMLS).

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Variable compensation or incentive awards, including eligibility for cash and/or equity incentive awards

What This Job Offers

• Job Type: Full-time
• Career Level: Manager