Store Manager II - Trenton

TD • Trenton, NJ

1d • $91,000 - $136,240 • Onsite

About The Position

The Store Manager II develops, leads, and contributes to the growth and profitability of a consumer banking store portfolio, including deposits, loans, fees, and expenses. The role leads, coaches, and motivates the Store team to deliver a strong employee and customer experience while achieving business results through customer-focused solutions and referrals. The manager grows customer relationships, ensures customers are connected with the appropriate specialists, and provides advice that meets their needs.

The position manages a medium-sized store and team, oversees store performance and operations, and may manage multiple locations or a diverse and complex customer base. It includes hiring, performance management, staff development, coaching, and accountability for store and individual results. The manager serves as the store’s highest escalation point, oversees risk and operational controls, originates loan applications, handles lending conditions, conducts loan closings, and maintains active NMLS registration.

The manager develops strategies to grow the store portfolio, collaborates with banking specialists and other business lines, manages the store budget, and builds relationships in the community. The role is responsible for customer service and advice, colleague development and scheduling, operational excellence, compliance, and minimizing operational and regulatory risk. The position requires eligibility to work at a covered financial institution and eligibility for NMLS mortgage loan originator registration, along with satisfactory background and credit checks.

Requirements

• Undergraduate degree or equivalent experience.
• At least 4 years of related experience in retail, customer service, and/or financial services.
• At least 4 years of proven business development experience, including the ability to conceptualize and implement strategies.
• At least 4 years of supervisory, leadership, and coaching experience.
• Small Business and Consumer lending experience.
• Deep knowledge of banking, bank operations, bank products and services, and store operations and security.
• Ability to manage competing priorities and align efforts strategically with store goals and objectives.
• Strong financial analysis skills.
• Strong presentation, analytical, interpersonal, and collaborative skills with internal and external customers at all levels.
• Excellent verbal and written communication skills.
• Demonstrated ability to lead and motivate team members.
• Proficiency with the Microsoft Office suite.
• Active NMLS registration and eligibility to register as a mortgage loan originator.
• Eligibility for employment with a covered financial institution under applicable Regulation Z standards.
• Satisfactory criminal background and credit report checks and required applicant statements or certifications.
• Ability to perform the physical demands listed in the posting, including frequent sitting, standing, and walking; occasional lifting and other movements; and continuous concentration, multitasking, office-equipment operation, and reading, writing, and comprehending instructions.

Nice To Haves

• Notary License.

Responsibilities

• Lead, hire, coach, develop, and motivate store colleagues; set goals, manage performance and compensation decisions, and address disciplinary matters as required.
• Manage the store portfolio, budget, expenses, and revenue objectives; create strategies to grow the business and achieve store and individual performance metrics.
• Lead the service and advice team to deliver a positive customer and colleague experience and meet service and customer experience targets.
• Coach colleagues on products, services, advice-giving, sales conversations, and customer problem resolution.
• Handle customer escalations and participate in negotiations and resolution when necessary.
• Promote the bank’s community presence through participation and leadership in local business groups, initiatives, and fundraisers.
• Build customer and community relationships, proactively identify customer needs, and refer customers to appropriate specialists and business partners.
• Partner with Small Business, Commercial, Consumer Lending, Wealth, and other business lines to grow and advise customers and support referrals.
• Use reports to identify opportunities to acquire customers and deepen relationships to grow deposits, investments, and loans.
• Ensure optimal colleague scheduling, professional store premises, and effective oversight of complex daily operational and administrative duties.
• Originate loan applications, handle Conditions of Lending, and conduct loan closings.
• Ensure due diligence and accuracy of customer transactions; follow and communicate bank operating policies and procedures.
• Identify, manage, and escalate risks and non-standard or high-risk transactions; maintain effective risk-management and control processes.
• Keep current on emerging issues, market trends, and regulatory requirements and assess their potential impacts.
• Ensure colleagues comply with human resources policies, conduct guidelines, and applicable banking and industry requirements.
• Set team targets and objectives, monitor results, provide feedback and performance reviews, and recognize or address performance in a timely manner.
• Recruit a qualified and diverse workforce and foster a cohesive, equitable team environment.
• Share expertise and information, encourage escalation of business challenges, and facilitate change through positive reinforcement.
• Act as a peer mentor to developing store managers and as a brand ambassador for the bank.
• Maintain active registration with the NMLS.
• Meet the role’s physical and travel requirements, including occasional domestic travel.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Variable compensation and incentive awards, with eligibility for cash and/or equity incentive awards generally through an incentive plan
• Training and onboarding
• Access to an online learning platform and mentoring programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager