Store Manager II - Wellesley, MA

TD • Wellesley, MA

3d • $97,240 - $145,600 • Onsite

About The Position

The Store Manager II leads the growth and profitability of a Consumer Banking store portfolio, including deposits, loans, fees, and expenses. The role manages, coaches, and motivates the store team to deliver a strong employee and customer experience while achieving business and shareholder objectives. It focuses on deepening customer relationships, putting customers first, and connecting them with specialists for advice and solutions.

The position manages a medium-sized store and team, leads talent development and performance management, and is accountable for store and individual performance metrics. It requires expert knowledge of banking, bank operations, process management, and risk. The manager serves as the store’s primary escalation contact, originates loan applications, handles lending conditions, conducts loan closings, and maintains active NMLS registration.

The manager leads customer service, business development, store operations, risk management, and team performance. They build community and business relationships, collaborate with specialists and other business lines, manage store budgets and staffing, and ensure colleagues follow bank policies, procedures, and applicable regulatory requirements. This position is subject to eligibility, registration, background-check, and credit-report requirements applicable to loan and mortgage loan originators.

Requirements

• Undergraduate degree or equivalent experience.
• At least 4 years of related experience in retail, customer service, and/or financial services.
• Supervisory, leadership, and coaching experience.
• At least 4 years of experience demonstrating business development skills, including conceptualizing and implementing strategies.
• At least 4 years of proven leadership and coaching experience.
• Small Business and Consumer lending experience.
• Deep knowledge of bank product lines and services, store operations, and security.
• Ability to manage competing priorities and strategically align work with store goals and objectives.
• Strong financial analysis skills.
• Strong presentation, analytical, interpersonal, and collaborative skills with internal and external customers at all levels.
• Excellent verbal and written communication skills.
• Demonstrated ability to lead and motivate team members.
• Proficiency with the Microsoft Office suite.
• Active NMLS registration status; must be eligible for registration as a registered mortgage loan originator.
• Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
• Satisfactory criminal background check and credit report check, and required applicant statements or certifications regarding government-agency findings.

Nice To Haves

• Notary license.

Responsibilities

• Lead, coach, and develop store colleagues; hire talent, set goals, manage performance and compensation decisions, and address disciplinary matters as needed.
• Manage a medium-sized store and team, and oversee store performance, operations, and achievement of individual and store metrics.
• Develop store-specific strategies to grow the business, deepen customer relationships, and achieve deposit, investment, loan, revenue, and expense objectives.
• Lead the service and advice team to deliver a positive customer and colleague experience, including coaching on products, services, advice, and problem resolution.
• Resolve customer issues and serve as the highest point of escalation within the store for customers, internal groups, and partners.
• Build customer and community relationships through needs-based conversations, community participation, and outreach to prospects and centers of influence.
• Partner with Small Business, Commercial, Consumer Lending, Wealth, Specialists, and other business lines to grow the store portfolio and support customer referrals.
• Manage store budgets, expenses, revenue objectives, colleague scheduling, premises, and complex daily operational and administrative duties.
• Ensure operational excellence, transaction accuracy, due diligence, adherence to bank policies and procedures, and effective risk management and escalation.
• Keep abreast of emerging issues, trends, and regulatory requirements and assess their potential impact on the store.
• Originate loan applications, handle Conditions of Lending, and conduct loan closings.
• Maintain active registration status with the Nationwide Mortgage Licensing System and Registry (NMLS).
• Set team targets and objectives, monitor results, provide feedback and performance reviews, and address or reward performance in a timely manner.
• Recruit a diverse and qualified workforce, foster an equitable and cohesive team environment, and support colleague development and change.
• Act as a peer mentor to developing store managers and provide coaching, mentorship, and guidance within areas of expertise.

Benefits

• Base salary and variable compensation/incentive awards, including potential cash and/or equity incentive awards through an incentive plan.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development, training, mentoring, and reward and recognition programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager