Store Manager II - Wellesley, MA

TD Bank•Wellesley, MA

About The Position

The Store Manager II develops, leads, and contributes to the growth and profitability of a Consumer Business store portfolio, including deposits, loans, fees, and expenses. This role manages a medium-sized store and team, leads employee performance and development, and is accountable for store and individual performance metrics. The manager may oversee a medium, complex, or new (“Denovo”) store and may manage multiple locations or a diverse customer base as needed. The role also serves as a peer mentor to developing store managers and as the store’s highest point of escalation for customer, internal-group, and partner issues. The Store Manager leads the service and advice team to deliver a strong customer and colleague experience, deepen customer relationships, and achieve business results through needs-based conversations, solutions, and referrals. Responsibilities include originating loan applications, handling lending conditions, conducting loan closings, maintaining active NMLS registration, overseeing store operations and risk controls, and building relationships in the community. The position requires eligibility to work at a covered financial institution and to register as a mortgage loan originator with NMLS, along with satisfactory criminal-background and credit-report checks and required applicant disclosures. The position is based in Wellesley, Massachusetts, and lists 40 hours. The role involves continuous sedentary work, multitasking, operating standard office equipment, responding to sounds, concentration, reading and writing, and basic arithmetic; sitting, standing, and walking are frequent. Domestic travel and a range of physical activities, including occasional lifting and carrying, are also specified. TD describes its Total Rewards package as including base salary and variable compensation or incentive awards, health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and recognition. The company also describes training and onboarding, career development conversations, an online learning platform, and mentoring programs.

Requirements

Undergraduate degree or equivalent experience.
At least 4 years of related experience in retail, customer service, and/or financial services.
Supervisory, leadership, and coaching experience.
At least 4 years of experience demonstrating business-development skills, including conceptualizing and implementing strategies.
At least 4 years of proven leadership and coaching experience.
Small Business and Consumer lending experience.
Knowledge of Bank product lines and services, store operations, and security.
Ability to manage competing priorities and align efforts strategically with store goals and objectives.
Strong financial analysis skills.
Strong presentation, analytical, interpersonal, and collaborative skills with internal and external customers at all levels.
Excellent verbal and written communication skills.
Demonstrated ability to lead and motivate team members.
Proficiency with the Microsoft Office suite.
Active registration status with NMLS; must be eligible for registration as a registered mortgage loan originator.
Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
Satisfactory criminal-background and credit-report check results and required statements or certifications regarding administrative, civil, or criminal findings by government agencies or authorities.
Ability to meet the physical and cognitive requirements described, including frequent sitting, standing, and walking; occasional domestic travel and lifting or carrying; and continuous multitasking, concentration, and use of standard office equipment.

Nice To Haves

Notary license preferred.

Responsibilities

Manage the store portfolio and team to support consumer-business growth and profitability across deposits, loans, fees, and expenses.
Hire, set goals for, develop, coach, and manage the performance and compensation of store colleagues; address disciplinary matters as needed.
Oversee store and individual performance metrics, workforce planning, colleague scheduling, and store service and advice operations.
Lead the service and advice team in delivering a positive customer and colleague experience, including product and sales conversations and advice strategies.
Coach colleagues on customer problem resolution and personally participate in negotiation and resolution when necessary.
Promote the Bank’s presence and brand in the community through participation and leadership in business groups, initiatives, and fundraisers.
Build customer relationships, proactively address customer needs, and refer customers to appropriate specialists.
Oversee store premises and ensure customer and colleague areas are professional and inviting.
Manage complex daily operational and administrative duties and ensure transactions are accurate and due diligence is completed.
Develop store-specific strategies to grow the business and use reporting to identify opportunities to acquire and deepen relationships and grow deposits, investments, and loans.
Partner with Small Business, Commercial, Consumer Lending, Wealth, and other business lines to grow the store portfolio and support referrals.
Manage the store budget to meet revenue and expense objectives.
Reach out to prospects and develop relationships with personal, small-business, and Center and Influence contacts to generate demand for Bank products and services.
Promote One TD partnership across Retail and other lines of business, with a focus on Digital.
Ensure operational excellence, follow and reinforce operating policies and procedures, identify and manage risks, and escalate non-standard or high-risk activities.
Keep abreast of emerging issues, market trends, and regulatory requirements and assess their potential impacts.
Maintain a culture of risk management and control and ensure colleagues understand and comply with the Bank’s and industry’s codes of conduct.
Set team objectives, monitor results, provide feedback and performance reviews, recognize performance, and complete performance-management activities.
Recruit qualified, diverse employees; foster a cohesive and equitable team environment; and support change through communication and positive reinforcement.
Share expertise and timely information with the team, encourage collaboration, and act as a brand ambassador for the business area and Bank.
Originate loan applications, handle Conditions of Lending, conduct loan closings, and maintain active NMLS registration.
Serve as the highest point of escalation within the store for issues raised by customers, internal groups, and partners.
Act as a peer mentor to developing store managers and, where applicable, lead market or regional change management, performance management, or talent-pipeline development.

Benefits

Base salary and variable compensation or incentive awards, including potential cash and/or equity awards through an incentive plan.
Health and well-being benefits.
Savings and retirement programs.
Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
Banking benefits and discounts.
Career development.
Reward and recognition.
Training and onboarding.
Regular career, development, and performance conversations with a manager.
Access to an online learning platform and mentoring programs.