Store Manager II/Philadelphia Region

TD Bank • Philadelphia, PA

11d • Onsite

About The Position

The Store Manager II develops, leads, and contributes to the growth and profitability of a consumer banking store portfolio, including deposits, loans, fees, and expenses. The role leads, coaches, and motivates the store team to deliver a strong employee and customer experience while achieving business results. It focuses on deepening customer relationships, putting customers first, and connecting them with specialists who can meet their needs and provide appropriate advice.

The position manages a medium-sized store and team, with responsibility for store and individual performance metrics. It may oversee a medium, complex, or new store and may manage multiple locations or a diverse customer base. The Store Manager is the store’s highest escalation point for customer and internal issues, mentors developing store managers, originates loan applications, handles lending conditions, conducts loan closings, and maintains active NMLS registration.

The role oversees customer service, advice, store operations, financial performance, risk management, and team development. It builds business through relationship growth, community engagement, referrals, collaboration with other business lines, and effective management of revenue and expenses. The position also ensures operational and regulatory compliance and supports a diverse, high-performing team.

Requirements

• Undergraduate degree or equivalent experience.
• At least 4 years of related experience in retail, customer service, and/or financial services.
• Supervisory, leadership, and coaching experience.
• At least 4 years of proven business development experience, including conceptualizing and implementing strategies.
• At least 4 years of proven leadership and coaching experience.
• Small Business and Consumer lending experience.
• Knowledge of bank product lines and services, store operations, and security.
• Ability to manage competing priorities and strategically align efforts with store goals and objectives.
• Strong financial analysis skills.
• Strong presentation, analytical, interpersonal, and collaborative skills with internal and external customers at all levels.
• Excellent verbal and written communication skills.
• Demonstrated ability to lead and motivate team members.
• Proficiency with the Microsoft Office suite.
• Active NMLS registration and eligibility to register as a mortgage loan originator.
• Eligibility for employment with a covered financial institution under applicable Regulation Z standards.
• Satisfactory criminal background and credit report checks, and required applicant statements or certifications regarding government agency or authority findings.

Nice To Haves

• Notary license.

Responsibilities

• Hire, lead, coach, motivate, and develop store colleagues; set goals and performance objectives, conduct reviews, manage performance and compensation decisions, and address disciplinary matters as needed.
• Manage a medium-sized store and team, and oversee store or individual performance metrics; manage multiple store locations or a diverse customer base when required.
• Mentor developing store managers and provide guidance and expertise to colleagues within the area of responsibility.
• Manage customer service and advice, coach colleagues on products and advice conversations, and lead the store in achieving customer experience targets and advice-plan objectives.
• Resolve customer issues using established problem-resolution guidelines and personally participate in negotiations and resolutions when necessary.
• Build customer relationships, proactively address customer needs, and promote the bank’s presence in the community through business groups, initiatives, and fundraisers.
• Oversee store premises, colleague scheduling, complex daily operational and administrative duties, and the professional appearance of customer and colleague areas.
• Create store-specific strategies and use reporting to identify opportunities to acquire and deepen customer relationships and grow deposits, investments, loans, and fees.
• Partner with specialists and other business lines, including Small Business, Commercial, Consumer Lending, Wealth, and Digital, to advise customers and grow the store portfolio.
• Manage the store budget and work toward revenue and expense objectives.
• Proactively contact prospects and develop relationships with personal, small business, and Centers of Influence contacts through needs-based conversations.
• Ensure operational excellence, accurate customer transactions, appropriate due diligence, and adherence to bank policies, procedures, and industry requirements.
• Identify, manage, and escalate risks and non-standard or high-risk activities; maintain risk controls and keep abreast of emerging issues, trends, and regulatory requirements.
• Originate loan applications, handle Conditions of Lending, conduct loan closings, and maintain active NMLS registration.
• Recruit a diverse and qualified workforce, foster teamwork and an equitable environment, communicate issues promptly, and support change through positive reinforcement.
• Act as a brand ambassador internally and externally; at higher levels, support regional change management, performance management, and talent pipeline development.

Benefits

• Base salary and variable compensation or incentive awards, including potential cash and/or equity incentive awards through an incentive plan.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development, training, mentoring, and reward and recognition programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager