Relationship Banker II Float/Philadelphia Region

TD • Philadelphia, PA

7d • $24 - $34 • Onsite

About The Position

The Relationship Banker II Float serves clients across multiple bank locations in the Philadelphia region, delivering personalized, relationship-driven banking. The role acquires new clients and deepens existing relationships by identifying client needs, providing tailored guidance on banking products and services, and supporting clients’ long-term financial goals. It involves consultative conversations, disciplined follow-through, collaboration with partners, and adherence to risk, regulatory, and documentation standards. The position includes engagement with mortgage products and referral of clients for residential lending solutions. The role requires same-day travel among locations within a designated area and may include leading team workflow and delegating responsibilities.

Requirements

• High school diploma or GED, or an equivalent combination of education and experience.
• At least 2 years of experience engaging clients in sales, service, or relationship-building work, including identifying needs and delivering solutions.
• Ability to adapt to different locations and environments with agility, teamwork, and flexibility.
• Ability to travel the same day to multiple work locations within a designated area.
• Ability to conduct consultative client conversations, uncover needs, and recommend appropriate products and services.
• Strong communication skills, including the ability to convey information clearly, concisely, and confidently to diverse client populations.
• Ability to manage multiple priorities, organize work independently, and meet deadlines in a fast-paced environment.
• Sound judgment and problem-solving skills in client-facing and operational situations.
• Proficiency with Microsoft Office or similar workplace technologies.
• Ability to complete required job-related training after hire.
• Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS) as required for the role.
• Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
• Must be eligible for registration as a registered mortgage loan originator with the NMLS under the SAFE Act.
• Satisfactory criminal background and credit report checks, and required statements or certifications regarding government-agency findings.
• Continuous domestic travel is required; international travel is not required.
• Ability to perform the listed physical activities, including continuous sitting, walking, and sedentary work, and occasional standing, lifting or carrying, and other movements.

Nice To Haves

• Prior experience in a banking environment, including teller, platform, or relationship banking roles.
• Notary license, or ability to obtain one.

Responsibilities

• Cultivate and sustain client relationships through leads management, outbound efforts, and identification of opportunities to meet clients’ financial objectives.
• Engage clients across walk-in, appointment, and outbound interactions; conduct goals-based discovery and identify expressed and unexpressed needs.
• Use TD systems and tools to identify appropriate solutions and next steps, record client information accurately, and follow through on commitments and partner hand-offs.
• Provide clear, tailored guidance on a range of products and services, explaining options, benefits, and risks to support informed client decisions.
• Manage complex client scenarios and collaborate with partners to make holistic recommendations and execute referrals effectively.
• Anticipate client needs and build relationships through ongoing engagement, personalized guidance, and proactive outreach.
• Accept mortgage inquiries and refer clients for mortgage solutions or other residential lending activities.
• Serve as the primary point of accountability for client concerns, resolving issues where possible and escalating them when required.
• Acquire and retain clients and grow relationships by identifying opportunities to deepen engagement and improve client outcomes.
• Follow policies, procedures, regulatory requirements, AML requirements, and documentation and authentication standards; identify and escalate discrepancies and risk indicators.
• Monitor workflow, prioritize tasks, and delegate responsibilities as a team leader.
• Complete required training, strengthen risk and compliance knowledge, and contribute to team development by sharing insights and best practices.
• Collaborate with colleagues and partners, contribute to a positive and inclusive work environment, and demonstrate TD leadership behaviors.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Training and onboarding
• Online learning platform and mentoring programs
• Variable compensation or incentive awards, potentially including cash and/or equity incentive awards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED