Store Manager I/Rancocas (Westampton)

TD Bank•Westampton, NJ

10d•Onsite

About The Position

The Store Manager I develops, leads, and contributes to the growth and profitability of TD’s Consumer Business through management of a store portfolio that includes deposits, loans, fees, and expenses. The manager leads, coaches, and motivates the store team to deliver a strong employee and customer experience while achieving business results through customer-focused solutions and referrals. The role focuses on deepening customer relationships, putting customers first, and referring them to appropriate specialists. The position manages a small store and team, oversees store performance and operations, and is accountable for store and individual performance metrics. Responsibilities include hiring and developing employees, setting goals, managing performance and compensation decisions, and addressing disciplinary matters. The manager serves as the store’s highest escalation point for customer and partner issues, originates loan applications, handles lending conditions, conducts loan closings, and maintains active NMLS registration. The manager oversees customer service and advice, store growth strategies, budgets, operational excellence, risk management, regulatory compliance, and community engagement. They partner with specialists and other business lines to grow customer relationships and the store portfolio, while developing a high-performing team and maintaining a professional, inviting store environment. This position is subject to requirements for eligibility to work for a covered financial institution and for NMLS registration as a mortgage loan originator. A satisfactory criminal background check and credit report check, along with required applicant statements or certifications regarding government findings, are required by federal law. The listed physical demands include continuous sedentary work, multitasking, office-equipment use, sitting, concentration, and reading/writing/comprehension; frequent standing and walking; and occasional domestic travel and various movements and lifting. International travel is never required.

Requirements

Undergraduate degree or equivalent experience.
At least 3 years of relevant experience in retail, customer service, and/or financial services.
At least 1 year of leadership and coaching experience.
Business development skills, including the ability to conceptualize and implement strategies.
Knowledge of bank product lines and services and an understanding of store operations and security.
Ability to manage competing priorities and strategically align activities with store goals and objectives.
Strong financial analysis skills.
Strong presentation, analytical, interpersonal, and collaborative skills with internal and external customers at all levels.
Excellent verbal and written communication skills.
Demonstrated ability to lead and motivate team members.
Proficiency with the Microsoft Office suite.
Eligibility for employment with a covered financial institution under applicable Regulation Z standards.
Eligibility for registration as a registered mortgage loan originator with NMLS under the SAFE Act.
Satisfactory criminal background check and credit report check, and required applicant statements or certifications regarding government findings.

Nice To Haves

Small Business and Consumer lending experience.
Notary License.

Responsibilities

Lead, coach, motivate, and develop the store team, including hiring, goal setting, performance management, compensation decisions, and disciplinary actions as needed.
Manage a small store and team, oversee store operations, and meet store and individual performance metrics.
Develop and execute store-specific strategies to grow the business, deepen customer relationships, and increase deposits, investments, and loans.
Manage customer service and advice, coach colleagues on product, sales, and advice conversations, and resolve escalated customer issues when necessary.
Originate loan applications, handle Conditions of Lending, and conduct loan closings.
Build relationships with customers, prospects, community business groups, and centers of influence; represent the bank in community activities and initiatives.
Partner with specialists and other business lines, including Small Business, Commercial, Consumer Lending, Wealth, and Business Banking, to support customer needs and grow the store portfolio.
Manage the store budget and expenses to meet revenue and expense objectives.
Ensure operational excellence, accurate customer transactions, adherence to bank procedures, and effective identification, management, and escalation of risk.
Monitor emerging issues, trends, and regulatory requirements and assess their potential impact on the business.
Oversee store premises and ensure customer and colleague areas are professional and inviting.
Ensure colleague scheduling is appropriate to meet customer demand.
Set team objectives, monitor results, provide feedback and performance reviews, and support colleague development and career goals.
Promote teamwork, an inclusive and equitable workplace, effective communication, and collaboration across teams and business lines.
Maintain active NMLS registration and meet applicable eligibility requirements for a loan or mortgage loan originator.
Ensure colleagues understand and comply with human resources policies, procedures, conduct guidelines, and applicable banking requirements.

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
Banking benefits and discounts
Career development
Reward and recognition
Training and onboarding
Online learning platform and mentoring programs
Variable compensation and incentive awards, including potential cash and/or equity incentive awards
Competitive benefits plan