Assistant Store Manager/Rancocas (Westampton)

TD Bank • Westampton, NJ

4d • Onsite

About The Position

The Assistant Store Manager is an experienced leader responsible for day-to-day service, sales, and operational objectives at a TD Store. The role leads a team in growing and deepening customer relationships through convenience, sales and advice, and personalized, connected service. The Assistant Store Manager can lead the Store with minimal direction and makes decisions about day-to-day teller-line and platform work.

The position leads advice and service colleagues toward individual and Store objectives, including strong customer and colleague experiences and performance goals. It directs the delivery of personalized and complex service and advice while ensuring regulatory compliance. The role coaches colleagues in advice behaviors, product knowledge, referrals, lead management, and customer outreach, and provides customers with end-to-end financial guidance. It also contributes to business growth, participates in community events, and handles critical or high-risk customer issues.

The Assistant Store Manager oversees Store operations, including teller and platform activities, operational compliance, audits, risk mitigation, vault management, accurate transactions, and process improvements. The role supports staffing and colleague development, performance management, recruiting, policy compliance, and a diverse, high-performing team. It may perform daily Store activities such as account maintenance, wire transfers, opening and closing, and cash management.

This position is classified as a loan originator and mortgage loan originator under applicable federal regulations. The incumbent must meet eligibility requirements for employment with a covered financial institution and registration as a mortgage loan originator with NMLS. A satisfactory criminal background check and credit report check, along with required applicant statements and certifications, are required.

Requirements

• Undergraduate degree or equivalent experience.
• At least 2 years of experience working with customers and/or in sales, or equivalent experience.
• Demonstrated ability to provide legendary customer service.
• Strong verbal and written communication skills.
• Sales and operational management skills.
• Ability to manage competing priorities.
• Proficiency in Microsoft Office.
• Demonstrated organization, interpersonal, communication, and decision-making skills.
• Proficiency with expense management.
• Must maintain active NMLS registration upon hire to engage in conversations with customers about loan products and facilitate application intake.
• Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
• Must be eligible for registration as a mortgage loan originator with NMLS under the SAFE Act and applicable regulations.
• Satisfactory criminal background check and credit report check, and required statements/certifications regarding government agency or authority findings.

Nice To Haves

• Supervisory or leadership experience.
• Previous consumer and residential lending experience.
• Knowledge of banking products and services.
• Notary license.

Responsibilities

• Lead a team of advice and service colleagues in achieving individual and Store objectives, customer experience goals, and performance targets.
• Provide day-to-day leadership and work direction to ensure efficient delivery of personalized and complex service and advice while maintaining compliance.
• Coach and develop colleagues through observation, feedback, oversight, and communication to strengthen advice behaviors, product knowledge, and customer service.
• Provide customers with end-to-end financial advice, information, tools, and timely insights to help them achieve financial goals.
• Identify advice opportunities, referrals, and customer leads to support customer acquisition, retention, profitability, and business growth.
• Manage customer outreach and lead activities, including self-generated, partner, retail-to-retail, and campaign leads; outbound calls and messages; appointments; and lead prioritization.
• Handle critical, high-risk, and escalated customer issues, determine resolutions, and identify ways to prevent recurring problems.
• Participate in community events and promote the TD brand while serving community needs.
• Maintain colleague scheduling to meet customer demand and compliance requirements.
• Promote a welcoming and professional Store environment and ensure the lobby and frontline meet internal, external, marketing, premises, and regulatory guidelines.
• Lead operational compliance across teller and platform operations and oversee completion and quality of daily processes and transactions.
• Ensure the Store operates efficiently in accordance with bank policies and procedures and supports successful audits.
• Perform or oversee daily Store activities such as account maintenance, wire transfers, opening and closing, and cash management.
• Develop and lead the Store Operational Excellence plan, including vault management and monthly vault and drawer audits.
• Identify and mitigate risk; audit for compliance with policies, procedures, and operational soundness; and escalate nonstandard or high-risk activities.
• Ensure business processes and documentation are accurate, timely, and consistent with customer intentions and applicable requirements.
• Support and participate in process-improvement opportunities and ensure due diligence for customer transactions and activities.
• Lead a high-performing team through ongoing feedback, performance reviews, coaching, development, and performance management.
• Contribute to team performance objectives, monitor performance, and address or recognize results in a timely manner.
• Ensure colleagues follow TD policies, procedures, conduct guidelines, and requirements for customer interactions, products, and services.
• Share knowledge and expertise, communicate issues promptly, encourage effective partnerships, and support escalation of business challenges.
• Participate in recruitment and selection to support a qualified and diverse workforce.
• Promote a fair and equitable workplace, reinforce TD's shared commitments, and act as a brand champion.

Benefits

• Base salary and variable compensation/incentive awards, potentially including cash and/or equity incentive awards through an incentive plan.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development, training, mentoring programs, and reward and recognition.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager