Store Manager, E-Commerce

Datrose•Philadelphia, PA

3d•Hybrid

About The Position

Our client is the world's largest music company and is looking for someone passionate about connecting people through the power of music. This is an excellent opportunity for the right individual to join a company with worldwide reach. The E-Commerce Store Manager will be responsible for managing the day-to-day operations and holistic wellbeing of our e-commerce stores. This role will work cross-functionally with both internal teams and external partners to successfully execute daily product activations, new store launches, and timely receipt and fulfillment of all product and customer orders. The E-Commerce Store Manager will also be responsible for ensuring technical backend features are routinely updated and functioning properly and store fronts are regularly maintained in order to optimize customer experience and maximize revenue.

Requirements

Minimum 2-3 years of experience in merchandising, project management, e-commerce, logistics/supply chain, music business, or related field required
Proficient in Microsoft Suite (Excel, Office) and Project Management software (Monday.com, Asana)
Experience or working knowledge of Shopify Plus
Intermediate knowledge of inventory and sales reporting
Strong retail math and analytical skills
Extremely detail oriented and highly organized
Self-starter who can complete tasks and manage multiple projects with minimal supervision
Excellent troubleshooting, analytical, and problem-solving skills
Strong written and verbal communication skills
Ability to successful work cross functionally with both internal teams and external vendors
Adept at working in a fast-paced environment and successfully juggle multiple projects and tasks with tight deadlines
Easily adjusts to shifting priorities
Trustworthy with sensitive information
Authorization to work in the U.S. is a precondition of employment.

Nice To Haves

Bachelor's degree in Business, Merchandising, or a Related Field preferred
Photoshop experience is preferred
Knowledge of HTML, CSS, Java, & Ruby is a plus

Responsibilities

Manage the day-to-day operations for up to 50+ UMG artist and label e-commerce shops
Execute and oversee the setup and launch of new artist/label stores and products
Update and maintain product info including titles, descriptions, images, etc. within the backend of the e-commerce platform as needed
Ensure the store frontend merchandising, taxonomy, and functionality are optimized for customer experience
Deliver the timely and successful distribution of digital music for artists and labels
Monitor inventory levels and coordinate product restocks as needed
Work cross functionally with various internal teams including marketing, tech, and creative services to successfully execute key campaign moments on storefronts
Work cross functionally with logistics, order management, and fulfillment teams to ensure timely product delivery and order fulfillment
Uphold positive working relationships with labels, partners, and third-party vendors
Collaborate with the customer service team to actively communicate relevant store information in addition to any unexpected issues (i.e. quality, delays, etc.) to ensure they are properly equipped to handle in-bound requests and provide an excellent customer experience
Analyze weekly inventory and sales reports and provide to clients as needed
Use inventory and sales reports to make recommendations for frontend updates to drive revenue and increase KPIs including conversion and sessions
Monitor, validate, and submit weekly chart reporting data for album scans
Evaluate reports in data warehouse in order to investigate and resolve order/fulfillment issues
Troubleshoot and effectively problem solve backend and frontend issues as they arise