E-Commerce & Operations Manager

Brainspring, Inc.•Troy, MI

18h•Onsite

About The Position

Brainspring is hiring a Store Manager to lead warehouse operations, inventory, online sales, fulfillment, procurement, and customer order management, with the goal of driving operational excellence and online growth. The ideal candidate is a self-starting, organized problem-solver who can balance day-to-day execution with strategic thinking in a fast-paced environment. This role reports to the Director of Educator Academy Operations and collaborates closely with the sales team and customers.

Requirements

Bachelor's degree preferred or equivalent professional experience.
3+ years of experience in warehouse management, retail operations, inventory management, fulfillment, or e-commerce.
Experience managing teams and leading day-to-day operations.
Proficiency in CRM platforms (HubSpot preferred), accounting systems (Sage Intacct preferred), and e-commerce/order management tools.
Strong skills in Microsoft Office Suite, inventory systems, shipping logistics, and customer communication.

Nice To Haves

High initiative, strong ownership mentality, and self-starter attitude.
Solution-oriented problem-solver with sharp attention to detail and follow-through.
Exceptional organizational and time management skills with the ability to juggle multiple priorities.
Collaborative team player who communicates effectively across departments.
Adaptable and comfortable thriving in a fast-paced, evolving environment.

Responsibilities

Oversee daily warehouse operations to ensure efficient organization, workflow, and fulfillment.
Manage inventory levels, monitor stock accuracy, and maintain inventory systems.
Implement and improve inventory controls and processes to minimize shortages, overstocking, and discrepancies.
Conduct regular inventory audits, inventory forecasting, and reporting.
Manage and oversee all online order processing, shipping logistics, and fulfillment activities.
Ensure timely, accurate, and cost-effective shipment of customer orders.
Develop and maintain shipping processes and operational standards.
Supervise, coach, and manage shipping team members to ensure efficiency, accountability, and productivity.
Coordinate shipping schedules and proactively resolve fulfillment challenges.
Manage purchasing and procurement processes for products and operational needs.
Coordinate with vendors and suppliers to maintain inventory availability and optimize costs.
Evaluate vendor relationships and identify opportunities for cost savings and operational improvements.
Manage Brainspring’s online store operations and customer purchasing experience.
Support and manage online clients by providing timely communication and exceptional service.
Utilize CRM, TMS & LMS systems, including HubSpot and Administrate, to manage customer interactions, track activity, support sales initiatives, and maintain accurate client information.
Monitor online store performance and identify opportunities to improve customer engagement and increase sales.
Collaborate with internal teams to improve customer experience and operational effectiveness.
Utilize Sage Intacct accounting software to support purchasing, inventory tracking, reporting, and operational workflows.
Maintain accurate records and documentation across inventory, orders, procurement, and financial processes.
Use Microsoft Office Suite tools—including Excel, Outlook, Teams, and Word—to create reports, analyze data, manage communication, and support daily operations.
Develop and monitor operational metrics and provide reporting to leadership as needed.
Partner closely with sales team members to support company initiatives and customer needs.
Maintain responsibility for online sales performance and achievement of assigned sales goals.
Identify opportunities to grow online revenue and improve sales conversion.