E-Commerce Operations Manager

Race Winning Brands•Mentor, OH

About The Position

The Ecommerce Technical Support Engineer is responsible for the development, maintenance, and support of internal ecommerce web applications across a portfolio of automotive and powersports brands. This role supports multiple websites and systems in a small-team environment and serves as an internal technical resource for diagnosing issues, validating fixes, and implementing improvements. The position is part of the ecommerce team, and requires collaboration with sales, marketing, and internal customer service teams.

Requirements

Minimum of 3 years’ experience in web application design and development
Proficiency in modern web technologies including JavaScript, HTML, and CSS
Experience with backend development languages or frameworks (e.g., PHP, Node.js, Python, or similar)
Experience with SQL, with the ability to write and modify queries to retrieve, analyze, and troubleshoot data issues across systems.
Working knowledge of GitHub for code storage, issue tracking, testing and deployment.
Experience with WooCommerce or other PHP based ecommerce architecture
Prior experience supporting multi-brand or multi-site ecommerce environments
Strong troubleshooting, debugging, and analytical skills
Demonstrated experience testing web applications across development, staging, and production environments
Ability to work independently and collaboratively within a small team
Ability to translate and communicate to non-technical stakeholders
Knowledge of Google properties such as Google Search Console, Analytics, Tag Manager.

Responsibilities

Develop, and maintain internal web applications, tools, and ecommerce site functionality
Support and enhance frontend and backend components across multiple ecommerce websites
Investigate, reproduce, and resolve internal technical issues impacting ecommerce operations
Serve as an escalation point for technical issues originating from operations or customer service teams
Perform root-cause analysis and recommend sustainable, long-term solutions
Use GitHub for version control, code review and issue tracking
Coordinate, execute, and validate development and staging environment testing
Test bug fixes, configuration changes, and new feature releases prior to production deployment
Assist with regression testing to ensure stability across multiple brands and sites
Support integrations between ecommerce platforms and internal systems
Maintain technical documentation related to recurring issues, fixes, and system processes
Communicate technical findings and solutions clearly to non-technical stakeholders
Manage Cloudflare WAF rules and maintain site security
Full-stack knowledge of website to drive improvement from database, server, and frontend.