Assortment Operations / E Commerce Manager - Remote

UnitedHealth Group•Cypress, CA

2d•Remote

About The Position

The Assortment Operations / E Commerce Manager – Remote is responsible for owning and scaling end-to-end assortment operations across print and digital e-commerce experiences. This role sits at the intersection of category management, e commerce operations, merchandising, analytics, and product enablement. The ideal candidate brings a solid operational mindset, data fluency, and the ability to translate assortment strategy into disciplined execution. This role partners closely with Product, Engineering, Fulfillment, and executive leadership to ensure assortments are accurate, scalable, launch ready, and aligned with business objectives. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Requirements

8+ years of experience in Category Management, E commerce Operations, or Merchandising Operations
5+ years of experience owning complex operational processes end-to-end
3+ years of experience leading or mentoring analysts or junior team members
Proven solid analytical skills with hands on experience in Excel; working knowledge of Power BI
Ability to operate effectively in cross functional, matrixed environments
Proven solid written and verbal communication skills, including executive level clarity
Ability to travel 10%-20% when required

Nice To Haves

Experience supporting large scale e-commerce or catalog-based assortments
Demonstrated ownership of assortment tooling, data pipelines, or workflow automation
SQL experience or familiarity managing standardized query libraries
Experience working with fulfillment partners, inventory systems, or supply chain constraints
Demonstrated background in regulated or highly operational environments (e.g., healthcare, payments, fintech, retail platforms)

Responsibilities

Lead and develop a small team of analysts, ensuring high quality analytical outputs, clear prioritization, and solid day-to-day execution.
Set operating rhythms, performance expectations, and quality standards across assortment workflows.
Review analyst outputs, provide coaching, and ensure consistent adherence to standards.
Own end to end assortment processes, including documentation, SOP creation, governance, and continuous improvement as business needs evolve.
Establish and manage assortment cadences, milestones, and deadlines in partnership with internal teams and fulfillment partners.
Serve as the primary DRI for assortment readiness across print and digital catalogs.
Manage annual print and digital assortment planning, including: Product curation and category coverage, Inventory alignment and planning, Data quality validation and QA, Product ingestion timelines and launch readiness.
Partner with fulfillment providers to align assortments with inventory availability, fulfillment capabilities, and operational constraints.
Act as the primary assortment stakeholder in cross functional planning with Product, Engineering, Operations, and Fulfillment.
Partner with Product and Engineering to design, develop, test, and launch tools that improve assortment accuracy, control, and operational efficiency.
Represent business requirements in product roadmaps, technical designs, and prioritization discussions.
Perform category management functions, including: Assortment gap analysis, Sourcing and expansion recommendations, Review of client, merchant, and member feedback to optimize end user experience.
Monitor assortment health and performance to ensure relevance, coverage, and readiness.
Monitor and analyze inventory, sales, and assortment performance metrics to inform decisions and identify risks.
Create, manage, and maintain assortment related data sources and reporting using Excel, Tableau, and Power BI.
Ensure data quality by: Auditing analyst outputs, Managing standardized SQL query libraries, Performing QA testing across systems and platforms.
Troubleshoot assortment related operational and technical issues, partnering with Product and Operations to resolve root causes.
Support launch readiness for new assortments, features, and tools through cross functional coordination, testing, documentation, and change management.
Partner with executive leadership to define assortment and ecommerce strategy.
Translate strategic objectives into actionable, executable plans that teams can deliver against.
Host and facilitate recurring internal and external forums to drive progress, manage risks, and ensure clarity on ownership and next steps.
Leverage tools including Jira, Confluence, ServiceNow, Datadog, proprietary internal systems, and complex datasets to manage assortment operations and issue resolution.